All reviews of Dewitt Brakus

  • Review about: The Hut

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Online order missing

    I've been having a really frustrating time dealing with the online order I placed recently. It's been over a month since I made the purchase, but the item never showed up. I've been contacting customer service every week, hoping for a solution, but each time I get the same response from different team members - asking me to wait another 3-5 days. It's been way over a month now and I still don't have my order. And what really gets to me is that they keep asking me to confirm my address, which makes me wonder if they're even trying to fix the problem. It's really disappointing to spend so much money on something that never arrived, and the fact that customer service isn't helping at all just makes it worse.