All reviews of Emily Nguyen
Review about: Mukzin
Four tops, six dresses, two bottoms
I made a large order and tried to return around $1,000 worth. My package went missing in China's customs dept. It was returned to me after about six months of fighting. I was given no reasons for any of this. When I tried to communicate with Mukzin about how to move forward with the return, they did not respond. The sizes ran a little small, so now I have $1,000 of clothes that don't fit me.
Review about: Mukzin
Hanfu, Denim jackets, & Necklace
I found out about Mukzin through Depop, & since then, have been purchasing from them in the past year. Here is what I noticed:
- the website has its list of strict policies and ethics, which I love
- customer service is kind and quick to respond, and I have been in contact with them several times
- the clothes are high-quality and the details are exquisitely made
- their instagram page is kind to their customers and respond quickly even when I DMed them
The experience I have had may differ for someone else, but from the multiple times I purchased from them, I have never had a bad experience! I was able to buy several pieces from them because I had won a giveaway on their instagram, and I was not disappointed in the pieces I had chosen.
The hanfu came in good quality material and detailed embroidery—my entire family adored it & asked me to wear it on my birthday to show my cousins. I got the denim jacket as a gift and my friend loved it as well, including his family when they saw the details of the design.
Mukzin has become one of my favorite brands easily (:Stay away
If you have any questions, you can contact the official customer service. I believe in the quality of this brand. I like their style and quality.
Hi, It's me again!
I've returned back to this site after having purchased the pink dress from the Jia Long collection, and I'm so sorry to hear about everyone's experience they've had with customer service, sizing, & packaging! They've helped me refund, switch sizes of clothing, and have responded to me so promptly that I'm surprised to see the other reviews. All my packages come in a holographic style package with the clothing in a zipper bag, which I think seems to be the average standard of each package I received. My grandmother had ran a sewing shop in Asia decades ago, and had admired the embroidery and craftsmanship of the pieces I bought so I took her approval as judgment.
After seeing other reviews, if anyone is still interested in purchasing from Mukzin, I would recommend waiting for a sale to purchase 1 item, to see how your experience goes! For size reference, I wear a size S & am 5'2 107 lb with 34D bust, 26" waist, and 35" hip. I hope this helps & good luck! Again, my condolences to everyone with a bad experience :(Review about: Mukzin
Hanfu, Denim jackets, & Necklace
I found out about Mukzin through Depop, & since then, have been purchasing from them in the past year. Here is what I noticed:
- the website has its list of strict policies and ethics, which I love
- customer service is kind and quick to respond, and I have been in contact with them several times
- the clothes are high-quality and the details are exquisitely made
- their instagram page is kind to their customers and respond quickly even when I DMed them
The experience I have had may differ for someone else, but from the multiple times I purchased from them, I have never had a bad experience! I was able to buy several pieces from them because I had won a giveaway on their instagram, and I was not disappointed in the pieces I had chosen.
The hanfu came in good quality material and detailed embroidery—my entire family adored it & asked me to wear it on my birthday to show my cousins. I got the denim jacket as a gift and my friend loved it as well, including his family when they saw the details of the design.
Mukzin has become one of my favorite brands easily (:Stay away
If you have any questions, you can contact the official customer service. I believe in the quality of this brand. I like their style and quality.
Hi, It's me again!
I've returned back to this site after having purchased the pink dress from the Jia Long collection, and I'm so sorry to hear about everyone's experience they've had with customer service, sizing, & packaging! They've helped me refund, switch sizes of clothing, and have responded to me so promptly that I'm surprised to see the other reviews. All my packages come in a holographic style package with the clothing in a zipper bag, which I think seems to be the average standard of each package I received. My grandmother had ran a sewing shop in Asia decades ago, and had admired the embroidery and craftsmanship of the pieces I bought so I took her approval as judgment.
After seeing other reviews, if anyone is still interested in purchasing from Mukzin, I would recommend waiting for a sale to purchase 1 item, to see how your experience goes! For size reference, I wear a size S & am 5'2 107 lb with 34D bust, 26" waist, and 35" hip. I hope this helps & good luck! Again, my condolences to everyone with a bad experience :(
Omg that would make me so anxious! I'm sorry that you had such a roller coaster ride for an expensive package :(