All reviews of Eric Thigpen
Review about: Great Big Canvas
146-5477
I am going through a nightmare situation with this company. I have ordered from them several times with no issues, but this is the last time I do any business with them.
I placed an order 4 weeks ago. The order was for two poster prints. It took TWO WEEKS to ship the order (I recently placed an order for a similar order which was shipped the following day). They blamed the delay on the pandemic; I understand delays, but this is a ridiculous amount of time to ship such a simple order.
Then I didn't receive the order by the estimated arrival date. On their site, it states that a package is considered lost 24 hours after the estimated arrival date (it's been five days) and three days of no change from the tracking (still just says "package accepted" from five days ago.
It is impossible contacting customer service. They take forever responding to emails, and the "Live Chat" (which is now turned off) just told me to wait a few more days (after waiting for a representative for 30 minutes).
Very disappointed with how incompetently they have handled this whole transaction. Never again!I'm having the same problem!! This is a terrible company!!! Don't deal with them!!
They shipped to the wrong address and now they want me to pay for shipping to the correct address. I have purchessed from them before with only problem being slow delivery. I will buy from some place else in the future.
I am having the same issue. can't get a hold of anyone. no response via email. package 13 days late