All reviews of Guy Schumm
Review about: Cowin
Cowin: Average Audio Quality, Decent Price Point
I've had mixed experiences with Cowin as a company. On one hand, their audio products have generally impressed me in terms of sound quality and design. I've used several of their headphones and a speaker, and have been happy with the audio output and overall build of the devices.
However, when it comes to customer service, my experience hasn't been as positive. I've had to contact their support team a few times for various issues, and it's always been a bit of a struggle to get my problem resolved. There's a lot of back-and-forth and it can take a while to get a response.
Another thing to note is that they don't have a physical store, so you can only buy their products online. This can be a bit of a downside if you're someone who likes to try things out in person before buying.
Overall, I'd say that Cowin is a decent company with some good audio products, but their customer service could use some improvement. If you're looking for a reliable audio product, you can give them a try, but don't expect the best customer service in the world.