Sebastian Cruz Couture - Overall Rating based on 36 reviews
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Custom suit
I have to say, the service I got from this place was amazing. They communicated well and were really helpful when I needed my order quickly. The detail they put into everything was great, and I felt like a VIP the whole time. From start to finish, everything went smoothly. I've never seen such professionalism before, and I'll definitely be returning for more custom pieces in the future.
Custom suit purchase
I wanted to share my recent experience buying a custom suit at this place, and man was it a mess. The website said they had the fabric I wanted and that I'd get my suit in 15 days. But nope, after a week, no updates, and after two weeks, I had to bug them for info. Turns out, they didn't even have the fabric when I ordered, so now I won't get my suit until mid-May. Well, here we are past mid-May, and no word from them at all. Honestly, it's pretty clear now that this place is a total scam, and I wish I never gave them my business.
Pocket Square
The pocket square I bought was alright, but to be honest, it wasn't all that special compared to what other sellers have. I was hoping for something more unique considering it cost $160.
Custom suit purchase
I was really let down by the custom suit I bought. It wasn't as good quality as I thought it would be, and it didn't fit right at all. Plus, the return policy is just outrageous - they charge a crazy fee for restocking on returns. They should take a lesson from places like REVOLVE on how to treat customers right. And on top of all that, my order came almost a month late. It's just not okay.
Expensive jacket purchase
When I decided to splurge on that fancy jacket from this store, I was really looking forward to getting something high-quality and stylish. But, when it finally came, it just didn't match up to what I wanted - it wasn't really my vibe. Even so, I was willing to give them another shot and I contacted customer service to see if I could swap it for something else. Unfortunately, they weren't willing to help me out with that, which was a bummer, especially since the jacket wasn't cheap.
Custom suits
I ordered some custom suits, but it ended up taking over 2 months to arrive when they said it would be 8-12 days. The suits were bigger than I thought they would be and needed a lot of tailoring. The customer service folks were pretty good at getting back to me, but all they did was make excuses for the delays. On the bright side, the fabric of the suits was really nice and I liked the high collar on the shirts - it was a cool detail. However, the back vent on the jacket was too wide and had to be fixed to be narrower. Overall, it was a pretty stressful experience and next time I think I'll go with a more reliable vendor like Saks. You can get a good suit for $1200 from a place that delivers on time.
Over $2k spent, issues with order fulfillment
I had some problems with getting my order fulfilled.
Ripped off with wrong measurements
I sent in my measurements, but they were totally off. I'm really disappointed and just want to send this stuff back. Can someone please help me out?
Black long-sleeved shirt size issue
I ordered this black long-sleeved shirt from this place, and it got here pretty fast, but it was the wrong size. What really made me mad, though, was their return policy - only 7 days to get a refund or exchange? Come on, that's just crazy. I sent them an email about the size mix-up, but of course, never got a response. Just what I needed - more annoyance on top of the whole wrong size shirt situation.
Expensive, Poor Communication
I'm a customer of this company and I gotta say, I've been really let down. The website looks great, social media is on point, but man, the customer service is just a total letdown. Me and my husband ordered a suit for an important event and we heard nothing after placing our two orders. They said it would take 8-12 business days, but that was nowhere near reality. We tried reaching out multiple times, but all we got were empty promises of a callback that never happened. This lack of communication and not caring about customers is just not right, especially after paying a pretty penny for their products.
Wedding suit purchase at half price
Man, let me tell ya, trying to find a great wedding suit is no joke. But lucky me, I hit the jackpot on Black Friday and scored the perfect suit I've been picturing for my September 2024 wedding. And get this, I got it for half off! The quality is amazing, and I'm beyond thrilled with my choice. Huge shoutout to the team for hooking me up with such an awesome suit at an unbeatable price!
Custom suit
I just bought a custom suit from this company, and to be honest, it was a pretty bad experience. The customer service person told me it would come quickly and be top-notch quality, but when I got it, it was all messed up and didn't fit right. When I tried to send it back for a refund, they basically ignored me and weren't helpful at all. It's really frustrating to see a company talk a big game but not actually deliver. Based on what happened to me, I wouldn't suggest buying from them.
Wedding suit order
We ordered our wedding suit a long time ago, and we were really excited to wear it on our big day. But now it seems like it's not going to arrive in time for us to try it on. The company keeps promising that it will be ready, but then it doesn't happen and it's becoming a real headache. It's so frustrating!
White embossed tuxedo jacket
I bought a white tuxedo jacket for my wedding back in 2017. The seller told me it was made with fabric from Lake Como, but later I found out it was actually made in China and being sold for way cheaper on Alibaba. It took ages for the jacket to arrive, and when it finally did, some items were missing. The owner didn't bother responding to my messages. It was a total scam, so my advice is to steer clear of them at all costs.
Scarf
I bought a scarf from this company not too long ago, but I gotta say, it was a pretty disappointing experience. Their customer service wasn't all that great - they were kinda sneaky about the shipping delay, which took a whole month for the scarf to finally get to me. And to top it off, when it did arrive, it was the wrong item! I tried reaching out to fix things right away, but it's been a whole week now with no response from them. I'm just bummed out by the lack of communication and how they haven't solved the problem yet, especially since their stuff is on the pricey side.
Wedding suit
I ordered this emerald jacket, vest, and trousers for my wedding, but I made an oopsie and got the wrong sizes. So I called up customer service and chatted with Natasha about my hurry. They were super helpful and got me the right sizes quick so I could still get them tailored in time for the wedding. The only bummer was they were out of the emerald Brillo fabric I wanted. But they showed me some other options and I went with the Rosa fabric, which was super classy. And most importantly, my fiancée loved it. Even though we had that hiccup at first, I ended up having a good experience with this brand.
Customized jacket for daughter's wedding
The staff at this place is really top-notch. They responded quickly to my questions and the material is high quality. I took my jacket in to get it tailored for my daughter's wedding, and the tailor knew exactly what he was doing. When he said how great the jacket looked, it made me feel even better about my decision. It's always nice when a professional recognizes the quality of what you bought.
Custom suit and tie combo
My experience at this place was amazing. They make it super easy to create a custom suit and tie combo with all their different options and quick order process. I just wish they had a feature where I could see specific pieces together before making my final choice. But besides that, the service was excellent and the quality of the products went above and beyond what I expected. The staff was really helpful and knew their stuff, which made the whole process smooth and fun.
Custom shirt for event
I needed a custom shirt real quick for this big event coming up. Gave the store a ring to see if they could whip it up in time, and they said they could. Got the shirt a few days before the event and it was top-notch quality. The customer service was great too. Just wanted to give a big shout out to all the folks at the store for hooking it up and making sure I had my shirt ready to go for the event. Thanks y’all!
Custom suit purchase
The suit I bought was really high quality and totally matched the picture online. But man, waiting for a tracking number took way longer than I thought, and there were no updates until I finally reached out. Luckily, customer service got back to me real quick once I contacted them and gave me an update. The suit finally showed up about a week or two later, which was cool with me.
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