Sebastian Cruz Couture70 reviews
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Over $2k spent, issues with order fulfillment
I had some problems with getting my order fulfilled.
Ripped off with wrong measurements
I sent in my measurements, but they were totally off. I'm really disappointed and just want to send this stuff back. Can someone please help me out?
Black long-sleeved shirt size issue
I ordered this black long-sleeved shirt from this place, and it got here pretty fast, but it was the wrong size. What really made me mad, though, was their return policy - only 7 days to get a refund or exchange? Come on, that's just crazy. I sent them an email about the size mix-up, but of course, never got a response. Just what I needed - more annoyance on top of the whole wrong size shirt situation.
Expensive, Poor Communication
I'm a customer of this company and I gotta say, I've been really let down. The website looks great, social media is on point, but man, the customer service is just a total letdown. Me and my husband ordered a suit for an important event and we heard nothing after placing our two orders. They said it would take 8-12 business days, but that was nowhere near reality. We tried reaching out multiple times, but all we got were empty promises of a callback that never happened. This lack of communication and not caring about customers is just not right, especially after paying a pretty penny for their products.
Wedding suit purchase at half price
Man, let me tell ya, trying to find a great wedding suit is no joke. But lucky me, I hit the jackpot on Black Friday and scored the perfect suit I've been picturing for my September 2024 wedding. And get this, I got it for half off! The quality is amazing, and I'm beyond thrilled with my choice. Huge shoutout to the team for hooking me up with such an awesome suit at an unbeatable price!
Custom suit
I just bought a custom suit from this company, and to be honest, it was a pretty bad experience. The customer service person told me it would come quickly and be top-notch quality, but when I got it, it was all messed up and didn't fit right. When I tried to send it back for a refund, they basically ignored me and weren't helpful at all. It's really frustrating to see a company talk a big game but not actually deliver. Based on what happened to me, I wouldn't suggest buying from them.
Wedding suit order
We ordered our wedding suit a long time ago, and we were really excited to wear it on our big day. But now it seems like it's not going to arrive in time for us to try it on. The company keeps promising that it will be ready, but then it doesn't happen and it's becoming a real headache. It's so frustrating!
White embossed tuxedo jacket
I bought a white tuxedo jacket for my wedding back in 2017. The seller told me it was made with fabric from Lake Como, but later I found out it was actually made in China and being sold for way cheaper on Alibaba. It took ages for the jacket to arrive, and when it finally did, some items were missing. The owner didn't bother responding to my messages. It was a total scam, so my advice is to steer clear of them at all costs.
Scarf
I bought a scarf from this company not too long ago, but I gotta say, it was a pretty disappointing experience. Their customer service wasn't all that great - they were kinda sneaky about the shipping delay, which took a whole month for the scarf to finally get to me. And to top it off, when it did arrive, it was the wrong item! I tried reaching out to fix things right away, but it's been a whole week now with no response from them. I'm just bummed out by the lack of communication and how they haven't solved the problem yet, especially since their stuff is on the pricey side.
Wedding suit
I ordered this emerald jacket, vest, and trousers for my wedding, but I made an oopsie and got the wrong sizes. So I called up customer service and chatted with Natasha about my hurry. They were super helpful and got me the right sizes quick so I could still get them tailored in time for the wedding. The only bummer was they were out of the emerald Brillo fabric I wanted. But they showed me some other options and I went with the Rosa fabric, which was super classy. And most importantly, my fiancée loved it. Even though we had that hiccup at first, I ended up having a good experience with this brand.
Customized jacket for daughter's wedding
The staff at this place is really top-notch. They responded quickly to my questions and the material is high quality. I took my jacket in to get it tailored for my daughter's wedding, and the tailor knew exactly what he was doing. When he said how great the jacket looked, it made me feel even better about my decision. It's always nice when a professional recognizes the quality of what you bought.
Custom suit and tie combo
My experience at this place was amazing. They make it super easy to create a custom suit and tie combo with all their different options and quick order process. I just wish they had a feature where I could see specific pieces together before making my final choice. But besides that, the service was excellent and the quality of the products went above and beyond what I expected. The staff was really helpful and knew their stuff, which made the whole process smooth and fun.
Custom shirt for event
I needed a custom shirt real quick for this big event coming up. Gave the store a ring to see if they could whip it up in time, and they said they could. Got the shirt a few days before the event and it was top-notch quality. The customer service was great too. Just wanted to give a big shout out to all the folks at the store for hooking it up and making sure I had my shirt ready to go for the event. Thanks y’all!
Custom suit purchase
The suit I bought was really high quality and totally matched the picture online. But man, waiting for a tracking number took way longer than I thought, and there were no updates until I finally reached out. Luckily, customer service got back to me real quick once I contacted them and gave me an update. The suit finally showed up about a week or two later, which was cool with me.
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just two pictures! The five suits I purchased came out perfectlcUSTOMER sRVICE pHONE NUMBER +1...8O5(...301...7042...
cUSTOMER support pHONE NUMBER +1.8.0.5.3.0.1.7.0.4.2)...
customer phone number+1 805 301 7042
y! Love the quality and the fact that I can still take them in and out by 2 sizes. I will be one of their biggest customers.yuxdtf
Loved the overall experience. They sent me a link to my phone wcUSTOMER sRVICE pHONE NUMBER +1...8O5(...706...7466(-
cUSTOMER support pHONE NUMBER +1.8.0.5.7.0.6.7.4.6.6)...
here I was able to go through a very easy process and within 5 min or less they had all my measurements. I was very skeptical at first...ygihjn
Customer -support- number +1.8.0.5.4.2.0.3.0.0.8
phone number +1.805.420.3008
Customer service helpline ...no. +1.8.0.5.4.2.0.3.0.0.8sexfchc
Customer -support- number +1.8.0.5.4.2.0.3.0.0.8
phone number +1.8.0.5.4.2.0.3.0.0.8
Customer service helpline ...no. +1.8.0.5.4.2.0.3.0.0.8tahgrht
Customer -support- number +1.8.0.5.4.2.0.3.0.0.8
phone number +1.8.0.5.4.2.0.3.0.0.8
Customer service helpline ...no. +1.8.0.5.4.2.0.3.0.0.8five full suits
Love the experience. Didn't even think that someone had an app that can take all of your measurements with just two pictures! The five suits I purchased came out perfectly! Love the quality and the fact that I can still take them in and out by 2 sizes. I will be one of their biggest customers.
About Sebastian Cruz Couture
Most men easily look their best when they are putting on formal attires. Their suits or well ironed and tucked-in shirts and their shoes easily enhance their look and make them look attractive and trustworthy. Beyond the normal types of plain suits that men wore with formal shoes, some fashion companies are pioneering the future of formal wear for men including making shoes that matches perfectly with colorful suits. One of the companies that are pioneering this trend is Sebastian Cruz Couture. However, you should read honest reviews of Sebastian Cruz Couture before patronizing them.
About Sebastian Cruz Couture
Sebastian Cruz Couture was established in the year 2013. Their journey began with 7 linen pocket squares design. From there, they have continued to be innovative about their products, to be the first to create a lot of innovations in formal attire by men. They style bow ties, ties, bold shirting and dinner jackets among others. They claim that their products make men stand out during formal gatherings.
Products of Sebastian Cruz Couture
The products of Sebastian Cruz Couture include pocket squares, neckties, bow ties, belts, cufflinks, scarfs, loafers, lace-ups, trousers, vests, shirts, and jackets.
Compliments, Complaints, and tips for Sebastian Cruz Couture
If you have used the products of Sebastian Cruz Couture, kindly drop a review for the platform. How would you rate the formal attires designed by Sebastian Cruz Couture? How affordable are Sebastian Cruz Couture? Would you recommend Sebastian Cruz Couture to others?
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Categories Sebastian Cruz Couture
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Seite online seit: December 13, 2019
Letzte aktualisierung: April 18, 2025
Review with most votes
Complete look
Bought a full custom suit and came in after 3 weeks (based in Melbourne, Australia) Everything was great! From service to product quality. The quality of each piece was just p... Read onBy: Bruce