All reviews of Ima Hessel
Review about: Kerastase
Online order with express shipping
I gotta tell ya about this online order I made recently. I paid extra for express shipping, thinkin' it would get to me by a certain date. But, nope. They didn't even ship it until that date, and then to top it off, they used regular postal service instead. When I tried to talk to customer service about it, the person was so rude and talked down to me like I was dumb. They wouldn't even give me my shipping fee back, just offered a lousy 20% off my next order, which felt like a slap in the face. They didn't take any responsibility and didn't care about my concerns at all. I'm not gonna buy anything else from them in the future. Just a bad experience all around.