All reviews of James Ealey
Review about: Diamonds-USA
Sent them a ring for appraisal
I sent them a ring that I paid 2500 for, they offer me 165. I declined and asked for the ring back. I emailed them again about a month later asking about my shipment and they said that they would check with the return team. I emailed them again a day later with no response. I then called them and the guy who apparently is an owner offered me 500 for it and I just told them that I wanted it returned so he said he'd check with the return team. Didn't hear back from them again so I called a couple days later and a lady told me that a supervisor would be in touch with me shortly or on the following Monday. That obviously didn't happen so I called on Tuesday and spoke with some guy who said they're owner was on vacation for the week and would get back to me the following Monday and he offered me 400 for my ring. I told him that the previous guy I talked to said they'd offer 500 so idk where the 400 came from but that's besides the point I just want my ring back undamaged. I had to hang up on him because he was just talking nonsense and I was losing my patience. I call a bit later after I cool down and this time a customer service supervisor answer and was basically trying to tell me how cheap my ring was etc (all irrelevant information at this point since I just want my ring back) she tells me that I'll get a call that Wednesday, so I'm being told two different things in the same day. I realized before this point that this is a shady company but I don't understand why they tell the lies they do and beat around the bush. Now all these phone conversations happen more than a week ago, so even though I knew how they were I gave them some time to do their so called "Investigation". Now here we are today 1/18/24 and I called today and a lady said that the security team lead was in a meeting and would get back to me after. I think they close in 10 mins so that was clearly another lie.
Btw I already know DiamondsUsa will respond with some bs excuse about how they're looking into it etc, don't waste your time I know it's another lie.
I'm taking care of this and it will be taken care of, I'll either get my ring back or they'll refund me this is ridiculous and I just want anyone out there who reads this, even if it's just one person that I can save from this bs. PLEEEEAAASSSE ! DO NOT SEND YOUR JEWELRY OR ANYTHING OF THAT MATTER TO THIS COMPANY, THEY'LL EITHER OFFER YOU PENNIES ON THE DOLLAR AND IF YOU WANT YOUR RING BACK THEY'LL DELAY THE SHIPPING ACTING LIKE THEY CAN'T FIND IT OR NOT SEND IT BACK AT ALL WHICH I'VE SEEN IN SOME OF THESE REVIEWS. ITS NOT WORTH IT AND THESE 5 STAR REVIEWS THAT YOU SEE ARE PROBABLY JUST BOTS OR SHEEP THAT WORK FOR THE COMPANY.