All reviews of Julian Shutak
Review about: Viper Tec
I ordered may 12
So I placed an order may 12 was told I'd have a tracking number within 72 hours long and behold didn't get a tracking number till may 23rd it's now may 29 and guess what I get a text saying my item should have been delivered how do I like my knife as though I have it when the tracking information I have said it hasn't even made it to USPS terrible company and customer service they don't answer or return calls but they have no issues flooding your email and text messages with discounts galore
Shipping is horrendous.
I ordered my OTF knife Dec 1, 2020. Emailed them a week later and got an email that is was sent on Dec 10 2020 via USPS. Was hoping to get it for Christmas for a Christmas present. Kept checking USPS and there were a few updates (not many) and I got notifications that there were no updates for over 8 days, couldn't get a refund and have Viper-Tec get USPS to return the knife.
Finally the knife arrived on December 29 2020. (28 days / 4 weeks). I know with COVID things are delayed but 9 days to get it to USPS is a little much and no follow up, read others complaints the better business bureau about their shipping.