All reviews of K. Willms
Review about: Ogio
Bag warranty issue
I had an issue with my bag that I got from your store. It's the Rig 9800 model and I use it a lot for traveling. Sadly, I ran into a problem that was covered by the warranty. But I was let down when the customer service team wouldn't help me out. They didn't want to honor the warranty even though other people had the same problem. Their lack of support and not sticking to their policies left me feeling pretty disappointed with how things went down.