All reviews of Ken Blanda
Review about: Eastern Mountain Sports
Recent outdoor gear purchase
I recently bought some outdoor gear and man, I was really let down by the customer service. It feels like they're not keeping up with other outdoor stores like REI and LLBean. For one thing, they took down customer reviews from their site, which is a big red flag for me. I rely on those reviews to make smart choices about what to buy, you know? Without them, I can't help but wonder what they're trying to hide. Plus, their return policy is weak compared to other stores. Only 28 days to return stuff and no help with the shipping? No wonder I've been iffy about buying from them. And when I tried to give feedback to their customer service team, it was like talking to a wall. I'm not sure if they even care about my concerns. All in all, I'm not happy with their service at all and it's making me think twice about shopping with them again.