All reviews of L. Donnelly
Review about: InTheSwim
Chlorine bucket purchase
I've been a loyal customer of this company for more than ten years and I've always really enjoyed the service I've gotten. But this year, I ran into a big problem with my order. I bought a bucket of chlorine, but it got sent to a whole different state. When I contacted customer service for some help, I was really let down to find out that four different reps straight up lied to me about sending a replacement. Things got even worse when the supervisor wouldn't own up to the mistake and instead had the reps back out of helping me. That left me feeling like I didn't matter at all and in the end, I lost trust in this company.