All reviews of Maria Luna
Review about: Fun
Halloween Costume
Placed an order back in October for a costume. Once it arrived, didn't love it so I exchanged it (used the credit from the first one) to buy another one. I even paid more money for the second costume since it was more expensive. Returned the first costume via mail. Two months later they charged me for the first costume claiming it had a rip in the back seam. I called and explained that I only tried it on for literally 2 minutes, the costume must have come defective. The person I spoke to was not understanding at all and blamed me for the rip. He said it was my responsibility to fully inspect the product. I explained that the costume had multiple pieces and I don't usually "inspect" merchandise unless I plan to keep it. He did not try to find a solution for my problem and when I asked to speak to a different manager he said he would note on my account NOT to approve the return. He said that regardless of who I spoke to, I would never get my money back after the note he left on my account. Very unprofessional and did not find a solution. I am extremely disappointed with this website.