All reviews of Mary L Pennello
Review about: Shop LC
various.
worst customer service I have ever experienced...stories change call by call..supervisors need lessons in customer service...shipping needs to check themselves prior to billing, this company bills you for items NEVER SHIPPED......accounts receivable needs to issue credits in FULL....INSTEAD OF IN PIECES...WHERE IS QUALITY CONTROL..sending broken items to customers...this company is dysfunctional at the least..
by time anyone with any authority calls you back ...YOUR TOTALLY CONFUSED...IN APRIL credits issued were matched up to my returns and items not shipped, YES I WAS BILLED FOR ITEMS NOT SHIPPED...WITH TWO EXCEPTIONS, other credits were to be issued..GET THIS, THE TOTAL AMOUNT, ABOUT FIVE DOLLARS...yes 5.00 dollars...per the SHOPLC customer service rep..NEVER RECEIVED CREDIT...again I called and called...END OF MAY, finally received a call back by JASMINE..how this person is a supervisor is beyond me, MAY 29TH I THINK IT WAS at 9:00PM,she woke me up . what a passive aggressive imbecile she was..kept apologizing like an idiot about the previous two ( 2 )hour conversation with some other idiot from this corporation ,,,credits were to be issued in APRIL..never did...this organization needs some serious help...lost me as a customer...they are thieves.. will be putting a formal complaint to THE STATES CONSUMER AFFAIRS..