All reviews of Masa
Review about: Castlery
BrokenUsed Sofa was delivered
Ordered a sectional sofa. Received a broken/used sofa. Shipment person also agreed this is broken. After checking details, I saw some manually attached tapes on screws packages. So I realized this is a returned used product. After contacting Castlery, they requested detail evidence, pictures etc. I needed to open up all of the boxes to take pictures. Although they agreed to replace, for this in-stock sofa in the in-state a-few-hours-drive distance from their warehouse, they insisted a month replacement lead-time. I don’t understand…