All reviews of P. Schumm
Review about: Fansidea
Custom jacket purchase
I recently bought some custom jackets from this company and boy, was it a mess. The jackets I got were totally different than what I asked for in my order notes. When I tried to talk to customer service about fixing it, they weren't helpful at all and didn't want to make things right. The manager, Helen, was no help and wouldn't send new jackets or give me a full refund. She said their policy is that custom orders can't be returned. It's really frustrating to deal with such bad service and no one taking responsibility from a company that's supposed to care about their customers. After my experience, I wouldn't recommend this company for custom orders.