All reviews of Percy Ritchie
Review about: Scentbird
Subscription sign-up experience
I had a terrible time trying to use the website. Even though I signed up for a subscription and took the scent quiz, I had to go through the whole process again when I tried to log into my account. That meant subscribing again and entering my credit card info all over again, even though I had already done so. The chatbot was useless, and trying to cancel my subscription was really difficult because the website would only let me pause shipments for a month. I found this website because Cosmo recommended it, but that was a big mistake. I'm going to make sure my subscription is canceled, and I feel like I need to tell others about how shady this site is. They really need to be more upfront about how to cancel, because the lack of transparency is a major warning sign.