All reviews of Rich R.
Review about: Craghoppers
Pants purchase
I ordered a pair of pants and saw a notation on the Craghoppers website that British sizing is often smaller than US sizing only a few minutes after I submitted the order. I immediately sent an email to the customer service division and requested my order be cancelled.
The next day, I chatted with Craghoppers representative Uso since I had not received a reply regarding my initial email and knew that timing is critical in cancelling my order. Uso checked to see if my order could be cancelled, and she implied it could be cancelled and she would send an email once the request was handled. I later updated my chat with an additional question regarding the status of my cancellation request since I had not heard back from Uso several hours later.
The next day, I sent an email to customer service to get an update on my cancellation request. I never received an email from Uso or any customer service person. Later that day, I received an email that my order had been dispatched.
I ended up returning the pants because they are too small (as I expected) and have incurred the $5 return fee and the cost of a mailing package. Both of the costs are minimal so I am not overly concerned with them, but I am annoyed I never received any reply from Craghoppers regarding my emails or following my chat with Uso.
The clothing products themselves may be decent, but their customer service is terrible. This has been a disappointing first experience with Craghoppers.