All reviews of Rickey Parker
Review about: Kangaroo
Doorbell camera purchase
The doorbell camera works fine for the price, but the real problem is with their subscription service. When you buy it, they give you a 1-year free trial, but if you want to cancel, it's a mess. There's no way to cancel through the app, you have to either call an international number or email them. The subscription cost is in USD but they don't make that clear, so customers end up with unexpected charges. And on top of all that, they don't even bother responding to emails when you're trying to cancel. I've sent them multiple emails with no answer, so I had to go to my bank to stop any more charges. In short, the doorbell camera itself is okay for the price, but the company's terrible customer service and lack of transparency makes it a risky buy.