All reviews of Steve Kopack
Review about: The Fret Wire
Burl ash telecaster
My wife ordered me a Burl ash tele kit on December 3rd with the intent of giving it to me as a Christmas present. She purchased it as a preorder so there was in her mind only a fair chance of getting it by Christmas anyway. Unfortunately it didn't arrive until the first week of February. The box had been torn open at some point and someone spent the time and a roll and a half of packing tape to reseal it. I should have refused delivery at that point, but I had waited so long I decided "what's the worst that could happen?" Upon opening it I saw a neck, a body and a pickguard..that's it. no hardware no electronics. After numerous emails to the fretwire and waiting another two weeks I decided to work on the parts that I had. Surely they could ship me the hardware and electronics separately ...nope. They said that they can only ship complete kits. I said to ... with it I was eventually going to replace that stuff anyway. So I bought a bunch of third party replacements at no small expense and finally got it put together.Upon stringing the guitar I was treated to a ... fret leveling job so just one more headache in what has been one long nightmare. Terrible customer service. I will not be buying from them again.