All reviews of Steve Spadt
Review about: Eastern Mountain Sports
Still waiting
I ordered a product online. They sent someone else's order (complete with this stranger's name and info on an inside packing slip). When I told them about the mistake, they told me that I had to return this other person's package before they'd do anything. They then told me that the product I actually ordered was now no longer available. But STILL, they would not issue a refund until I corrected their error. So I complained, but eventually caved in and mailed them back this other person's order (a t-shirt -- nothing of much value). A week after they actually received my return package (I had to reach back out to confirm they received it, of course), STILL no refund. They need to "process it," first, they tell me. So they've held on to my $ for over a month, now, even though they have no intention nor admittedly even the ability to actually send me the product I bought. That's called theft, isn't it?
I once loved this brand. Now I can't wait to watch their demise. Amazon wins, again. And maybe that's not such a bad thing. At least they seem to care about making their customers happy instead of incensed.
I completely agree that their customer service is really bad. This company is going down and it's too bad as we used to shop here all the time