All reviews of Taylor Bernier
Review about: Modern Fertility
Fertility test experience
My experience with the fertility testing company was really disappointing. When I got my first results, I was surprised to see that a few lab values were outside the normal range. They decided to do a second test, but unfortunately, they only rechecked one value that I already knew was okay because of the medication I take every day. They completely ignored the important hormones that needed a second look. Even after reaching out to customer service multiple times and explaining everything, all I got back were unhelpful, robotic replies. It was obvious they didn't take the time to really understand what I was worried about. Their lack of effort to fix the problem was frustrating, so I had to contact the Better Business Bureau for help. But even after a month of trying to get a hold of them, I didn't get any response. As someone who works in healthcare, I know how crucial it is to do thorough testing and double-check all values if something is off. It was disappointing to see that the company didn't follow these standards and just ignored my valid concerns. Now I'm left with no answers, out of money, and extremely unsatisfied with the whole thing.