All reviews of Teresa M Taylor-Back
Review about: Vitauthority
unflavored collagen burn
Poor business practices and customer service. I would give the service a MINUS score. I had gotten a flavored one the first time and thought it would be better to have unflavored. This was a stronger flavor. I couldn't hide it in anything and it wouldn't dissolve - there were clumps, everywhere. I asked to use their money back guarantee. It was approved. it was sent back with the label they provided me, over a month ago and received by them - documented by USPS. I contacted twice since the middle of April and they did not respond. I went to their website 'chat' and now they are telling me that it was 4 days late being returned. The return authorization email says nothing about it having to be back at a certain date. They boast a 60 day money back guarantee, but it is from the date of the order. Not when you GET the product. I tried to speak to someone and she sat on the other end of the line saying nothing. I asked to speak to someone 'higher up." And she said they don't escalate calls and she was all there was. Then a few minutes later she tells me she has a boss but is not authorized to give her boss's name. but she can give out her own name.