All reviews of Trenton Romaguera
Review about: Dormify
Valentine's Day care package
I recently bought a Valentine's Day care package for my daughter who's away at college. It was supposed to come with a teddy bear, which was a big draw for us. But when it showed up, there was no bear. I contacted customer service right away to deal with it, but they gave me a bunch of conflicting info and weren't very helpful. Even though I showed them proof that the bear was advertised in both the picture and description of the package, they kept denying any mistakes. It was frustrating to see them change the website listing to take out the bear after I already bought it. And trying to blame another company they bought, OCM, was unprofessional and just made things more confusing and frustrating. In the end, they said I'd get a partial refund that never came through, and their lack of follow-up has made me feel let down and misled. Overall, my experience with this company was really disappointing, and I'd warn others to think twice before dealing with them.