eDreams113 reviews
This score is based on 113 genuine reviews submitted via US-Reviews since 2019.
Featured Reviews
Reviews (113)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Great flights, great price
This app is amazing! I found the greatest flights at the best prices ever. It was really easy to use and I could choose all my favorite things. Booking my flight was a breeze and I got my confirmation instantly. Plus, the app provided all the information about my flight and even gave me my boarding pass. It felt like magic! Overall, using this app was fantastic and I highly recommend it to all my friends.
Quick resolution
If it wasn't for that agent's quick and efficient help, I would've been dealing with that annoying problem forever. The fast fix I got was like a lifesaver in the world of customer service. I totally recommend giving this company a try for all your travel stuff!
Canceling Prime Membership
I called customer service to cancel my Prime membership and was actually pleasantly surprised by how helpful the representative, who I'll call Omar Shekoo, was. He didn't just help me with canceling, but also took the time to explain all my options for keeping the membership. His knowledge and professionalism made me rethink my decision to cancel, and I ended up deciding to keep my Prime membership after talking to him.
Issue resolution
I recently had a little problem with something I bought because I didn't fully get what was going on. But, I talked to this really nice person on the phone who helped me out right away and even gave me some extra perks for a cheaper price. I thought the customer service from the company was amazing.
Fast booking process
I loved booking my trip on this website - it was so simple! The agent I talked to was really friendly and helpful. They answered all of my questions and made sure I had everything I needed for my trip. I'll definitely use this site again and recommend it to all my friends!
Flight booking assistance
I gotta say, I had a great experience talking to this customer service rep named Anuj not once, but twice. Anuj really knew his stuff and helped me out a ton with booking my flight. What really impressed me was that I got to chat with a real person like Anuj instead of some automated robot. It made me feel important as a customer and I really appreciate the top-notch service Anuj gave me.
Membership cancellation issue
I ran into a problem when I tried to cancel my membership. The customer service rep I talked to tried to convince me to stay by giving me a nice deal. But, I never got an email confirming the offer for yearly payment or the voucher they promised. I'm not sure if the offer was legit, especially because the email said it was only good for as long as we were on the phone. I'm hoping to hear back soon and get this all sorted out.
Flights booking
I just booked my flights on this amazing website, and they gave me a whole bunch of choices to pick from. I found the perfect flights for my trip, and I couldn't be happier.
Flight tickets
Ticket cancelation and refund
Totally unreliable..
I booked my family tickets with eDreams and due to covid reason we couldn't travel. As per airlines covid cancelation and refund policy I provide them all evidence and positive reports of travellers but still I didn't get my refund amount. They refund me one ticket only and another one showing on same stage of process from last two years. Thy have no genuine contact n by app we can process a request but thy r not replying anything. Hopefully I was waiting for my refund n messaged thm but not any single positive response from thr side yet. Totally unreliable as per my experience.Accidentally booked flight, didn't take it
I made a mistake and booked a flight through this website, but I couldn't actually take it. Then, I had to call because I saw a membership charge on my credit card that I didn't remember signing up for. The person I talked to on the phone was super friendly and helped me cancel the membership, which was great. I would definitely recommend this place to my family.
Refund issue
This is the regarding refund issue of eDreams accommodations confirmation number: 9007112383568.
In the first place, One of the eDreams customer support person(Aitihya) from shared an email with me saying that didn't find my hotel booking reference number.
After 2 weeks, I got response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference number and escalated to account department.
Later few days, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out Booking.com for my refund. They provided me Booking.com contact no +1 857-702-4004 in the email to get my refund.
As per Mohammed suggestions, I called to Booking.com. They said we don't have such booking details and partners with eDreams.
Then I called to 63492443 eDream Customer Support, one lady attended the call from eDreams Hotel Dept. She shared weird statement saying that they don't have such booking reference number.
She transferred my call to another department, that said refund already initiated on 17th July. However I haven't receive refund so far.
Pathetic customer service from eDreams.
eDreams accommodations confirmation number: 9007112383568.flight, insurance
Title: Extremely Disappointed with EDreams: A Company That Prioritizes Profit Over Customer Care
I am writing this review to express my extreme dissatisfaction with the services provided by EDreams. My recent experience with this company has been nothing short of a nightmare, leaving me feeling frustrated, ignored, and taken advantage of.
From the very beginning, it was evident that EDreams' primary focus is on maximizing profits rather than genuinely caring for their customers. Despite purchasing trip insurance and free cancellation options, I found myself trapped in a never-ending loop of unhelpful responses and copy-and-paste policy statements. It became clear that their customer service representatives lacked the empathy and willingness to address my concerns.
What truly appalled me was the complete lack of respect shown towards customers. Rather than listening to my specific circumstances and working towards a fair resolution, EDreams seemed more interested in deflecting responsibility and avoiding any form of accountability. It is disheartening to see a company that should prioritize customer satisfaction instead prioritize their own financial gain.
As if that wasn't enough, when I mentioned booking through EDreams and having insurance with them, it appeared as though my email was not thoroughly read or understood. This level of negligence further highlights the lack of care and attention given to customers.
Furthermore, when I expressed my desire to speak with a supervisor to escalate the matter and seek a resolution beyond the capabilities of the customer service representative, my request was met with resistance. It is unacceptable for a company to hinder customers from accessing higher levels of support when faced with such distressing situations.
In conclusion, I strongly advise against using EDreams for any travel bookings. Their lack of customer care, profit-driven approach, and disregard for individual circumstances make them an unreliable and untrustworthy company. I sincerely hope that they take this review as an opportunity to reflect on their practices and make significant improvements in order to provide better service to their customers.
I urge anyone considering using EDreams to explore alternative options that prioritize customer satisfaction and genuinely care about their clients' needs.2 AIRFLIGHT TICKETS THROUGH EDREAM
eDreams LIES AND STEALS FROM CUSTOMERS.
eDreams does not want to refund 2 flight tickets with Lion Air that I bought through them , arguing that they are not refundable and this is a big lay. I have 13 print screens and emails that Lion Air sent to me proving that my airflight tickets are refundable.Airline Reservation
eDreams is the biggest crook in the travel business with which I have had the misfortune of becoming involved! Don't put any faith in their website policies because they do not follow them. Their stated policy is to fully refund airline reservations within 24 hours, however they charged me $54.54 for a cancellation made within minutes of the reservation. The airline refunded the fare the same day it was made and it took weeks for eDreams to refund that fare to me and only after numerous phone calls and emails. They are a foreign (non-US) provider and not, therefore generally, bound to US law. If they sucker you into the Prime offer, you will only be able to cancel with dozens of calls and emails before additional charges show up on our credit card. This was a very disappointing experience and I hope I save you from the same.
Booked a ticket
Be careful not trustworthy website, it will charge you after purchasing as a prime member which I never sign up for prime member they charged for $59.99 Prime membership that I never requested or signed up for. Unable to cancel subscription either through the website or android app.
Please don't use this website this is a fishing and froaud all.Air Tickets
In February 2022 I purchased 4 tickets for $ 1403.80 to travel from Copenhagen to Colombo. The Airline cancelled the flights, so I asked eDreams to cancel my booking and refund the money. The first point of eDreams Customer Service is a Chatbot that is extremely frustrating, where you don't get answers to your questions and puts you on a closed loop where you go round and round. Once you figure out how to actually call a Customer Service agent (in one case I had to wait on hold for 5+ hours to speak with someone), they are extremely unhelpful. They have a standard company line assuring that the issue will be taken care of in 72 hours, and then - nothing happens! After many attempts and waiting for more than a year since I asked for the cancellation and refund, in March 2023 I finally received a refund of only $ 372.28 and not the full amount ($ 1403.80). What a scam! This company should be blacklisted and banned from operation. I would never, ever use eDreams again. If there was a negative customer rating, I would give it that without any hesitation.
Air ticket
Very poor service. I booked the ticket and cancelled, ticket status was showing "waiting for Airlines refund", we waited for more than nine months. I did not receive my money back till date. When I called customer care, they can't issue money back. Booking status is still not changed.
flight ticket
Attention Fraud! edreams confirmed my flight, but when I was at the airport to check in the airline told me, there is no reservation for me. the customer support took its time to confirm that they missinformed me and immediately started the process of reimbursement (money didn´t arrive yet).
Which didn´t help, as they also informed me, the money will arrive in about 2 weeks and there is no further support for extra costs like the last minute ticket for the next day, accomodation, taxi...but ironicly they told me about the option to book a hotel via e-dreams (costs completly on my side).
All about a chat, no offer of real support, nor appoligy!Air tickets
Never buy tickets from these…!
Never buy tickets from these scammers!
They sell tickets, and then they say that they are not refundable!
When I bought a ticket, I paid 2 times more expensive, since they were refundable.
Money is not returned!
Says different airlines reference number.I have absolutely different!
Do not have anything to do with them!Airfare with added ...quot...Cancellation Guarantee...quot...
No. You may need customer service and they THERE IS NO PHONE NUMBER to reach them. The entire interface is through a lengthy and frustrating messaging interface of multiple questions and challenges. You will need to successfully navigate this every time you need to reach them, and for your patience you’ll be rewarded with dismal “call center” level of customer “assistance”.
Additionally, their "Cancel for Any Reason Trip Guarantee" is a SCAM. I contacted eDreams shortly before my trip to inquire about cancelling due to illness and was advised that I could cancel my trip up to 24 hours before departure time.
I waited until 25 hours before departure and was still sick so l phoned eDreams to cancel. They told me I missed the cutoff to claim the Guarantee because they are located in a DIFFERENT TIME ZONE!
TOTAL SCAM.
A colleague warned me about eDreams, I wish I had listened.
About eDreams
Are you dreaming about affordable travelling and vacations? Make it a reality with eDreams Although most of us like to travel and spend a good vacation once in a while, it is a challenging task to find great deals and discounts, probably because of our busy life schedules. There are hotels, travel agencies and airlines to offer very attractive deals regularly; we hardly have access to them there is not time for us to keep a track on all these websites all the time. However, if we can get the assistance of a platform that provides information about the best deals in the leisure industry, we stand greater chances to enjoy affordable travel packages. eDreams is a comprehensive ecommerce platform that lists down attractive tour packages from thousands of vendors across many regions.
About eDreams
eDreams was established in March 1999 with the expertise patronage of Javier Perez-Tenessa Block. He possesses an impressive track record pertaining to information technology; before he founded eDreams, he was involved in many remarkable IT related projects under reputed brands. Javier held the position of CEO until January 2015 and now this prestigious company is lead by Dana Dunne. Presently, eDreams operate in 43 countries across the globe; It has become a prominent vendor in this emerging, industry. Currently eDreams is considered to be one of the largest travel companies located in Europe. At the moment, the company has linked with more than 500 airlines and therefore it is capable of listing down offers associated with more than 60,000 flight routes. This is a massive collection of options from a traveler’s point of view. Apart from that, eDreams has networked with more than 1,000,000 hotels rooms ranging across 225 countries. Because of this gigantic network, eDreams is capable of providing highly attractive hotel packages for you to select from. Additionally, eDreams have established strong connections with other service providers such as car rentals providing maximum convenience for the customers. All these connections collectively make eDreams one of the most reliable, widespread and professional ecommerce platforms that provide services associated with travel and tourism.
eDreams’ main areas of activities
The main area of activity of eDreams is that its functionality as an online Travel Agency. If you plan a holiday with your friends, family or staff, you can conveniently use the online platform offered by eDreams. The search engine integrated to eDreams is a sophisticated one that provides variety of results. Thanks to the user friendliness of this platform, you can compare the prices from different vendors and pick the best matching solution for you. Flight search engine integrated to eDreams is another convenience; this particular platform allows you to perform searches and find the best matching (and budget friendly) option from a variety of airline services. Apart from that, they have a massive selection of hotel rooms to select depending on the budget.
What do you have to say about eDreams?
We encourage you to express yourself about the experienced you have with eDreams. Your comments are highly instrumental for their future developments. Please leave your honest feedback about eDreams.
What do customers think of eDreams online travel agency? Read and write experiences, opinions-reviews, complaints
Details
Contact Information
Categories eDreams
Services | Online Surveys & Panels | Other Goods & Services
Page Statistics
Last update: June 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Best way to book travel ticket
I don't do travel packages or tour companies. It all get too much fancy for me, like things to be simple as it can be. This platform suits me the best. Easy to buy, affordab... Read onBy: Timon Wisconsin