eDreams100 reviews
This score is based on 100 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Quick and helpful customer service
I had such a great experience with the customer service rep! She was super helpful and quickly took care of my question. She also filled me in on all the perks of having or not having a membership. It was so nice to have such friendly and informative customer service.
Extra luggage added efficiently
I was so surprised at how easy it was to add another bag to my flight reservation! Usually, making last-minute changes like that is super stressful, but a simple phone call fixed everything in no time. The whole process was smooth, and the cost for the extra luggage wasn't bad at all. I'm really grateful for the quick and helpful service.
Friendly assessor
The person processing my info was really nice and made sure I got discounts and had all the right info. I didn't feel pressured to make a purchase and didn't have to wait forever in line. Canceling my subscription was really easy!
Quick and effective problem resolution
I had a problem with two accounts in my name and reached out to customer service for help. The person I talked to was so helpful and fixed the issue quickly. They were really polite and took care of everything with no hassle. I got a refund for one of the memberships and they even offered to refund both, but I chose to keep one. I was super impressed with how well the agent handled everything.
Prime subscription inquiry
When I needed help with my Prime subscription, I reached out to customer service and was really impressed with how helpful they were. The person I talked to was not only nice and friendly but also really knew their stuff when it came to what Prime offers. Their excitement and eagerness to help me quickly and accurately made me feel good about the whole customer service experience. I would definitely suggest this service to others because of the fantastic help I got.
Cancelled Prime membership
After the trial ended, I figured I'd cancel my Prime membership since I didn't think I'd use it that much to make it worth the money. But when I went to do it online, I ran into some problems and couldn't finish canceling. I reached out to customer service, and they ended up offering me a deal for half the price over the phone, so I decided to go for it.
Language barrier issue
The person I talked to didn't really understand Italian well, so it was kind of tough to follow along. It took some time and patience, but we eventually sorted out the problem. I suggest making sure that the language skills of the representative match up better with the customer to prevent any communication issues down the road.
Great flights, great price
This app is amazing! I found the greatest flights at the best prices ever. It was really easy to use and I could choose all my favorite things. Booking my flight was a breeze and I got my confirmation instantly. Plus, the app provided all the information about my flight and even gave me my boarding pass. It felt like magic! Overall, using this app was fantastic and I highly recommend it to all my friends.
Quick resolution
If it wasn't for that agent's quick and efficient help, I would've been dealing with that annoying problem forever. The fast fix I got was like a lifesaver in the world of customer service. I totally recommend giving this company a try for all your travel stuff!
Canceling Prime Membership
I called customer service to cancel my Prime membership and was actually pleasantly surprised by how helpful the representative, who I'll call Omar Shekoo, was. He didn't just help me with canceling, but also took the time to explain all my options for keeping the membership. His knowledge and professionalism made me rethink my decision to cancel, and I ended up deciding to keep my Prime membership after talking to him.
Issue resolution
I recently had a little problem with something I bought because I didn't fully get what was going on. But, I talked to this really nice person on the phone who helped me out right away and even gave me some extra perks for a cheaper price. I thought the customer service from the company was amazing.
Fast booking process
I loved booking my trip on this website - it was so simple! The agent I talked to was really friendly and helpful. They answered all of my questions and made sure I had everything I needed for my trip. I'll definitely use this site again and recommend it to all my friends!
Flight booking assistance
I gotta say, I had a great experience talking to this customer service rep named Anuj not once, but twice. Anuj really knew his stuff and helped me out a ton with booking my flight. What really impressed me was that I got to chat with a real person like Anuj instead of some automated robot. It made me feel important as a customer and I really appreciate the top-notch service Anuj gave me.
Membership cancellation issue
I ran into a problem when I tried to cancel my membership. The customer service rep I talked to tried to convince me to stay by giving me a nice deal. But, I never got an email confirming the offer for yearly payment or the voucher they promised. I'm not sure if the offer was legit, especially because the email said it was only good for as long as we were on the phone. I'm hoping to hear back soon and get this all sorted out.
Flights booking
I just booked my flights on this amazing website, and they gave me a whole bunch of choices to pick from. I found the perfect flights for my trip, and I couldn't be happier.
Flight tickets
Ticket cancelation and refund
Totally unreliable..
I booked my family tickets with eDreams and due to covid reason we couldn't travel. As per airlines covid cancelation and refund policy I provide them all evidence and positive reports of travellers but still I didn't get my refund amount. They refund me one ticket only and another one showing on same stage of process from last two years. Thy have no genuine contact n by app we can process a request but thy r not replying anything. Hopefully I was waiting for my refund n messaged thm but not any single positive response from thr side yet. Totally unreliable as per my experience.Accidentally booked flight, didn't take it
I made a mistake and booked a flight through this website, but I couldn't actually take it. Then, I had to call because I saw a membership charge on my credit card that I didn't remember signing up for. The person I talked to on the phone was super friendly and helped me cancel the membership, which was great. I would definitely recommend this place to my family.
Refund issue
This is the regarding refund issue of eDreams accommodations confirmation number: 9007112383568.
In the first place, One of the eDreams customer support person(Aitihya) from shared an email with me saying that didn't find my hotel booking reference number.
After 2 weeks, I got response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference number and escalated to account department.
Later few days, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out Booking.com for my refund. They provided me Booking.com contact no +1 857-702-4004 in the email to get my refund.
As per Mohammed suggestions, I called to Booking.com. They said we don't have such booking details and partners with eDreams.
Then I called to 63492443 eDream Customer Support, one lady attended the call from eDreams Hotel Dept. She shared weird statement saying that they don't have such booking reference number.
She transferred my call to another department, that said refund already initiated on 17th July. However I haven't receive refund so far.
Pathetic customer service from eDreams.
eDreams accommodations confirmation number: 9007112383568.flight, insurance
Title: Extremely Disappointed with EDreams: A Company That Prioritizes Profit Over Customer Care
I am writing this review to express my extreme dissatisfaction with the services provided by EDreams. My recent experience with this company has been nothing short of a nightmare, leaving me feeling frustrated, ignored, and taken advantage of.
From the very beginning, it was evident that EDreams' primary focus is on maximizing profits rather than genuinely caring for their customers. Despite purchasing trip insurance and free cancellation options, I found myself trapped in a never-ending loop of unhelpful responses and copy-and-paste policy statements. It became clear that their customer service representatives lacked the empathy and willingness to address my concerns.
What truly appalled me was the complete lack of respect shown towards customers. Rather than listening to my specific circumstances and working towards a fair resolution, EDreams seemed more interested in deflecting responsibility and avoiding any form of accountability. It is disheartening to see a company that should prioritize customer satisfaction instead prioritize their own financial gain.
As if that wasn't enough, when I mentioned booking through EDreams and having insurance with them, it appeared as though my email was not thoroughly read or understood. This level of negligence further highlights the lack of care and attention given to customers.
Furthermore, when I expressed my desire to speak with a supervisor to escalate the matter and seek a resolution beyond the capabilities of the customer service representative, my request was met with resistance. It is unacceptable for a company to hinder customers from accessing higher levels of support when faced with such distressing situations.
In conclusion, I strongly advise against using EDreams for any travel bookings. Their lack of customer care, profit-driven approach, and disregard for individual circumstances make them an unreliable and untrustworthy company. I sincerely hope that they take this review as an opportunity to reflect on their practices and make significant improvements in order to provide better service to their customers.
I urge anyone considering using EDreams to explore alternative options that prioritize customer satisfaction and genuinely care about their clients' needs.2 AIRFLIGHT TICKETS THROUGH EDREAM
eDreams LIES AND STEALS FROM CUSTOMERS.
eDreams does not want to refund 2 flight tickets with Lion Air that I bought through them , arguing that they are not refundable and this is a big lay. I have 13 print screens and emails that Lion Air sent to me proving that my airflight tickets are refundable.
About eDreams
Are you dreaming about affordable travelling and vacations? Make it a reality with eDreams Although most of us like to travel and spend a good vacation once in a while, it is a challenging task to find great deals and discounts, probably because of our busy life schedules. There are hotels, travel agencies and airlines to offer very attractive deals regularly; we hardly have access to them there is not time for us to keep a track on all these websites all the time. However, if we can get the assistance of a platform that provides information about the best deals in the leisure industry, we stand greater chances to enjoy affordable travel packages. eDreams is a comprehensive ecommerce platform that lists down attractive tour packages from thousands of vendors across many regions.
About eDreams
eDreams was established in March 1999 with the expertise patronage of Javier Perez-Tenessa Block. He possesses an impressive track record pertaining to information technology; before he founded eDreams, he was involved in many remarkable IT related projects under reputed brands. Javier held the position of CEO until January 2015 and now this prestigious company is lead by Dana Dunne. Presently, eDreams operate in 43 countries across the globe; It has become a prominent vendor in this emerging, industry. Currently eDreams is considered to be one of the largest travel companies located in Europe. At the moment, the company has linked with more than 500 airlines and therefore it is capable of listing down offers associated with more than 60,000 flight routes. This is a massive collection of options from a traveler’s point of view. Apart from that, eDreams has networked with more than 1,000,000 hotels rooms ranging across 225 countries. Because of this gigantic network, eDreams is capable of providing highly attractive hotel packages for you to select from. Additionally, eDreams have established strong connections with other service providers such as car rentals providing maximum convenience for the customers. All these connections collectively make eDreams one of the most reliable, widespread and professional ecommerce platforms that provide services associated with travel and tourism.
eDreams’ main areas of activities
The main area of activity of eDreams is that its functionality as an online Travel Agency. If you plan a holiday with your friends, family or staff, you can conveniently use the online platform offered by eDreams. The search engine integrated to eDreams is a sophisticated one that provides variety of results. Thanks to the user friendliness of this platform, you can compare the prices from different vendors and pick the best matching solution for you. Flight search engine integrated to eDreams is another convenience; this particular platform allows you to perform searches and find the best matching (and budget friendly) option from a variety of airline services. Apart from that, they have a massive selection of hotel rooms to select depending on the budget.
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Categories eDreams
Services | Online Surveys & Panels | Other Goods & Services
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Last update: December 2025
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Review with most votes
Best way to book travel ticket
I don't do travel packages or tour companies. It all get too much fancy for me, like things to be simple as it can be. This platform suits me the best. Easy to buy, affordab... Read onBy: Timon Wisconsin