Hiboy31 reviews
This score is based on 31 genuine reviews submitted via US-Reviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Battery saga turned my morning around
Halfway through my morning coffee I found my Hiboy E6 dead — perfect timing since I use it daily because my bad back hates walking long distances. I called support a bit frazzled; they were calm, patient, and actually helpful. They shipped a new battery, and when that first parcel somehow vanished, they sent a second one without drama. Delivery was quicker than I expected and someone even called to confirm. Scooter's back to life, I'm oddly relieved — customer service saved my commute.
Curbside Redemption
call them early and be nice — it helps. Happy rider again.
Scratched start, smoother finish
the charger was missing. I took pictures, sent them off, and honestly expected little. Nancy from customer support answered. Short, practical, no fluff. She arranged a replacement after I shipped the damaged unit back. I kept my original box for the return shipment because there was no way the flimsy delivery box would have survived. The replacement is fine now. Not perfect, but usable and properly packed. I’m still a little skeptical about their packing standards. Service redeemed the experience though. If you buy this, check the charger right away and take photos before you toss anything.
Porch unboxing regret
the handlebar kept wobbling, a part they sent never arrived, then the replacement didn’t fix anything. The front fork snapped in less than three months and we barely rode it. Customer support felt like throwing emails into a void — they’re overseas and everything is slow and impersonal, and when I asked if a refurbished unit would work they said no, even though I bought it straight from them. On the plus side it did feel zippy at first and the lights looked nicer than I expected — small surprise. But overall, my doubts didn’t go away, they were confirmed. If you’re thinking about this brand, double-check local service options or pick another make. I wish they had a real, local repair option or actually offered a swap like they should’ve. Lesson learned, unfortunately.
KS4Pro scooter purchase
I got my son the KS4Pro scooter back in December of '23 and he absolutely loved it. But then in May of '24, we ran into a problem with the battery not charging. Thankfully, the HiBoy support team was really fast in getting back to us and they sent us a new battery right away. They even paid us back for the new screws we had to get. Putting in the new battery took a bit of work, but it wasn't too hard. All in all, I'm really thankful for the awesome customer service from HiBoy.
Used, refurbished electric scooter
I am really happy with the used electric scooter I got from here. It's awesome - everything works great, the battery lasts a long time, the lights are super bright, and it's really comfy to ride. The only issue was that the folding hook was busted, so I couldn't fold it up. But when I reached out to customer support, they were super quick to respond. They sent me a new hook and even included a video to show me how to replace it. Now my scooter is good as new. Overall, I love the scooter and the customer service was top-notch.
Two electric bikes
My husband and I just got two electric bikes and we're really happy with them. They're super fun to ride and have made our outdoor adventures even better. When we first got the bikes, one of them wasn't working right. But the customer service team was fast and sent us a replacement part right away, no charge. We were impressed with how quickly they helped us out. Now we can't wait to take our new bikes on all sorts of trips, including our upcoming one to Colorado.
New electric bike
I just bought a new electric bike from this company and I'm really happy with how everything went. They delivered my order quickly, and the customer service folks were super helpful in fixing a little mix-up with the shipping. They gave me another option that I was totally cool with. The bike is top-notch and way better than I thought it would be for both how it rides and how fun it is. I'll definitely keep this company in mind for more shopping down the road since I've had such a good time with them.
Scooter and bike purchase
My family and I recently bought a scooter and bike from this company, and it has made a huge difference for us. We're travel nurses living in a fifth wheel, so we needed transportation that could handle any kind of weather. These scooters and bike have gone above and beyond our expectations. They've been through rain, snow, and super hot days, and they held up great. When we needed a replacement part for my son's bike, the customer service was excellent and the part arrived quickly. I definitely suggest this company to anyone looking for reliable transportation options.
Scooter purchase
I got this really cool scooter off the internet and it arrived in a really strong box! Putting it together was a breeze and it ran flawlessly. The only issue was the bell breaking, but the company was really great and sent me a replacement part. Now it's just right and a blast to cruise around on!
S2 Battery Replacement
I recently had an issue with my battery not charging, so I reached out to customer service. They were super helpful and sent me a new battery within a week. Dealing with them was easy and now my scooter is working like a charm again.
Hiboy scooter for fishing
I recently got this awesome scooter for fishing since all the good fishing spots in my neighborhood are too far to walk to. I put a basket on it for my bait and added some holders so I can carry my rods. It was really easy to put together, only took me an hour, and after charging it for 3 hours, I was good to go!
E-scooter purchase with great features
I just bought this awesome e-scooter with some really cool features that I'm totally loving. It's foldable and has a regenerative brake, which usually only comes on pricier models. Overall, this scooter has gone above and beyond what I was expecting and has given me a really smooth ride. The only small hiccup I had was with the app, but the customer service team was super quick to help me out and gave me really clear and useful instructions on how to fix it. I definitely think this product is worth recommending to others, and I'm grateful for the top-notch service from the company.
DK1 replacement parts
The customer support team was awesome! My son messed up his DK1 scooter, and I was stressing about fixing it. But these folks were super helpful and quick to respond. I just had to shoot them a video of the problem, and they sent me the parts I needed right away. They made it all so simple and stress-free. My son was pumped to have his scooter back up and running, and I'm just really grateful for all their help.
Electric scooter
I picked up this awesome electric scooter, but it had some issues. Thankfully, the customer service folks were really great and sent me replacement parts with no problems. They always got back to my emails quickly and were super helpful. I totally recommend this place!
Titan Pro e-scooter
I just bought a Titan Pro e-scooter and ran into a problem with the voltage regulator. I reached out to customer service and they sent me the replacement part right off the bat. Fixing it was a breeze and I have to give props to their quick and easy help system. Even though they were far away, the customer support was top-notch and I was really blown away by their service. I'd totally tell others to check out this brand without a doubt. Big thanks for all your help and professionalism!
Hiboy scooter issue fix
My scooter just randomly stopped working. But I reached out to the folks at the store, and they were so nice and helpful. They sent me all the parts I needed and even some videos to walk me through the fix. They're really great and I definitely suggest them. Thanks a bunch!
Electric scooter purchase
I bought an electric scooter from this company back in 2020 and I've been using it ever since. It was working great until about a month ago when I ran into a problem. But let me tell you, the customer service I got was top-notch. The team really knew their stuff, they were super helpful, and they fixed my issue in no time, all while keeping it professional. I gotta say, I'm really impressed with their service and I plan on sticking with them as a customer.
Hiboy scooter purchase
I recently got this really awesome scooter, and let me tell you, it was basically the best thing ever! The person on the support team, we'll call her Elvira, was just so kind and helpful. She assisted me in ordering the scooter and made sure it was delivered to Australia without any hiccups. And you know what? She even helped me secure the lowest shipping cost possible. It felt like hitting the jackpot, but with scooters instead of cash. I absolutely recommend getting this scooter, it truly is the best thing ever!
BK1 e-bike purchase
We got the BK1 e-bike for our kids, and they loved it! But, the battery crapped out after a few rides. We reached out to the company, and they were on it right away. They sent us a new battery real quick. The company's replies were speedy throughout, and the shipping was fast too. We're happy with their service and would suggest them to anyone in the market for a budget-friendly e-bike for their kiddos.
About Hiboy
Electric skateboards have been increasing in popularity in the last couple of years. These funny, powerful, and cutting edge innovations have transformed straightforward skateboards into exceptionally competent, and fairly portable vehicles. With an electric skateboard, you will feel like you are practically hovering in the air. Since you don't need to consume fuel or pay any fare to get to your destination when utilizing electric skateboards, you get the chance to save money. If you are one such lover of E-skateboards or other personal transportation, you might want to consider shopping from Hiboy. Reading customer reviews of Hiboy here is one such way to learn more about the company.
About Hiboy
Hiboy is a personal transportation company that alleges to have been in the business of introducing a comfortable travel system, regardless of whether it's daily outing or weekend activities. The company also claims to offer environmentally-friendly personal vehicles.
Products and services offered by Hiboy
Some of the products offered by Hiboy include scooters, e-skateboard, hoverboards, e-bicycle, hover karts, and wheels. They ship out products via DHL and FedEx. Orders will be processed within 1-3 working days. You can cancel the order before the package is shipped; however, you need to pay an extra $50 shipping fee for canceling the order if the package has been shipped out. It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later. They offer free shipping to the USA and Spain which takes 5-7 business days. Shipping to Germany, United Kingdom, France, Italy, Netherlands are charged $15 and it takes 6-8 business days. The delivery time depends on the country you live in and the shipping method for your order. Hiboy provides a straightforward warranty that is processed in the most hassle-free way possible. 30-Days Money Back: For 30 days after the date of purchase, return your undamaged / Unused Hiboy product and receive a refund for any reason. 12-month warranty: They offer 12 months for the scooter and 6 months for the battery. They take care of quality-related issues with a replacement. Items must include original packaging and include all accessories. They accept several secure and convenient payment methods: Paypal, Credit card via PayPal (Visa, MasterCard, Discover, American Express, etc.) for USA customers only at the moment. Additionally, they accept other payment options like VISA CARD, DEBIT CARD, and JCB. For more information about their products and services, contact them via email at us.support@Hiboy.com.
Compliments, complaints, and Opinions
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Categories Hiboy
Online Shop | Sport & Outdoor | Electronics
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Last update: February 2026
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I made a purchase for 2 scooter’s for some reason my cart was changed to 4...try to contact customer service via emails multiple times, directly from contact page...no answer no... Read onBy: JP Drolet