Gruv Reviews
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Movies, Online Shopping
I've been really enjoying buying movies online lately! I think I've done it like seven times already since August, and it's been so easy every time. I usually get my movies from Universal (Warner) Home Entertainment, which is awesome because they have a ton of really cool films to choose from. Plus, the shipping is surprisingly quick, even though it's free (usually only takes 3-5 days). They always have great sales going on too, like getting two blurays for $12 or three for $15.99. The only things I think could be improved is that the shopping cart setup is a bit confusing, and sometimes movies sell out and don't come back in stock right away. Also, the shipping updates on the website are slow and you have to manually enter the tracking number into the USPS site. But despite those minor issues, I still really love buying movies from there!
Blu-ray movie purchase
My time at this store was absolutely awesome. As soon as I stepped inside, the staff welcomed me with a smile and all the info I needed to help me find the perfect Blu-ray movie. The store was super organized and simple to get around, so shopping was a total snap. Plus, the staff gave me some great recommendations that really fit my taste, which I totally loved. Overall, the customer service was top-of-the-line and really made this store stand out from the rest.
DVD purchase
Gruv is such a great website! I gotta say, their customer service is top-notch and they deliver lightning-fast. I ordered some DVDs, and every single one showed up within days, no problems at all. Had to send one back 'cause of my mistake, but the customer service folks were total pros about it. They took the return no problem and even refunded the postage to my account hassle-free.
Preordered movie on release day
I ordered a movie expecting it to be delivered on the release day, but it didn't even ship until then. Now, according to the USPS website, it's going to be at least 9 days late. I specifically chose this movie because of the promised release day delivery, but it looks like that promise was not kept. The offer on their eBay store was misleading and I ended up being charged full price. I plan to return everything and open disputes to get my money back. I don't trust their refund policy, so I might have to dispute charges after returning the items. I'll just go to a physical store tomorrow to get this movie. I thought Gruv was a good option, but I was clearly mistaken.
Boxed set purchase
I recently bought a boxed set from this company, but unfortunately when it arrived, it had a warped edge and the metal container was all banged up. I tried reaching out to customer service by email, but got no reply even after two more tries. So, I ended up contacting PayPal to ask for a refund, and that's when the company finally responded. They said they had been replying to my emails all along, but I checked my spam folder and there was nothing there. They also claimed they didn't get any error messages. Once they realized the problem, they quickly gave me a refund. Most of my stuff was fine, but it was disappointing to not hear back from customer service about the damaged boxed set.
Universal Monsters steel book
I recently got a really cool Universal Monsters steel book on sale from this third-party place, but man, when it came, it was totally wrecked. So, I hit up customer support right away to see if they could send me a new one, but let me tell you, it was a total nightmare deal. It took forever just to get a return label, and then it felt like even longer before I got any straight answers on when the replacement was gonna show up. They really dropped the ball by hardly communicating with me or taking any responsibility during the whole thing. Even though I kept checking in, I was left hanging for weeks. In the end, the third-party company had to step up and give me a refund because the original company couldn't come through with a replacement.
Openheimer DVD
I bought the Openheimer DVD from an online store for entertainment, but when it arrived, it wouldn't play. I reached out to customer service and they told me to print a label to return it. The problem is, I don't have a printer and I don't have many tech options. I tried to figure it out, but in the end, I had to give up and just lose the money I spent on the DVD.
Bluetooth headphones
Man, my delivery took forever! It seriously took like a month for me to get my order. And to make matters worse, the company hardly ever reached out to let me know what was going on. When I tried to get in touch with customer service for updates, they were totally unresponsive. The whole experience was just terrible, I definitely wouldn't suggest using this company for online shopping.
Review with most votes
Boxed set purchase
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