IHG - Overall Rating based on 29 reviews
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IHG experience
I've been using IHG for over 15 years, but I've been really let down by my recent experiences. When I stayed at a resort in Orlando, the bed sheets were bloody and there were people smoking marijuana around the place. I accidentally booked a hotel and called to correct the mistake, but they didn't give me back the points like they said they would. The customer service was terrible and no one took responsibility for anything. I think I'll go with a different hotel chain next time.
IHG member disappoint
I used to be a really loyal member of IHG and was well on my way to reaching the top level. But then covid messed everything up and I couldn't travel like I used to. Now I'm starting over from scratch and honestly, the hotels just aren't cutting it. They smell funky, the carpets are musty, and it seems like everything is falling apart. I've been finding much better options on Booking.com.
Tricked by agents
Man, I was so juiced thinking I had snagged this killer deal from the agents. But nope, they straight up lied to me and didn't come through. I was totally bummed when I found out the deal wasn't what they promised. Not cool at all.
Billing issue dispute
My most recent experience with IHG Hotels was unfortunately not as great as I expected. The stay itself was fine, but trying to deal with a billing issue afterward has been a real headache. I asked for a refund, but the hotel didn't seem interested in helping me out. To top it off, I found out they created a rewards/membership account in my name without asking and had the wrong personal info on file. I reached out to IHG customer relations for help, asking for a copy of the info they had about me. I got an email that seemed like they understood, but when I followed up for an update, they said they couldn't assist me. The inconsistent responses and lack of interest from IHG's customer service team have been frustrating. I've told them that if I don't hear back about my information request within a week, I'll take the issue to the ICO. Hopefully, IHG will realize how serious this is and take action soon.
Overnight stay
The customer service here was terrible. As soon as we got there, the people working were rude and not professional at all. They didn't seem like they cared about helping us and ignored what we needed. The whole thing was really disappointing and I definitely won't be coming back here. It's really too bad that a big name like this lets bad service happen.
Recent Hotel Stay
I just got back from a two-night stay at this hotel, and let me tell you, it was awesome! The staff there was amazing, and the rooms were super nice. The whole vibe of the hotel was just really pleasant. I'm already counting down the days until I can go back in a few months and book another stay.
Stay at a hotel in Lithonia, GA
The hotel in Lithonia, Georgia was just alright, not the cleanest. The beds were uncomfortable and we had car break-ins with unhelpful staff. Didn't even get an email receipt. Their customer service was pretty poor.
Fantastic team, helpful staff, great views, clean rooms
The folks at the hotel, from the concierge to the club lounge crew, were just awesome! They really went out of their way to help us have an amazing time. Our room had a great view, was super clean, and had everything we needed. We stayed for two nights and had a fantastic time. They really made us feel welcome and took extra care of me since I was in a wheelchair. It was a great experience overall!
This is amazing
IHG is really awesome and i am glad that i finally get some real solution. IHG is really affordable and i am seeking the services from here a very long time. I find vacation planning much easier and hassle free. Without any doubt, i will recommend this. Welll for some people the price can be not that helpful but for staying in an exotic place with such amazing services,i prefer to pay it. As compare to my some other experiences, i recommend this for actually being worthy for the price i am paying. Its vacation trips with facilities are also helpful.
Review with most votes
This is amazing
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