ItaliaRail32 reviews
This score is based on 32 genuine reviews submitted via US-Reviews since 2021.
Featured Reviews
Reviews (32)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Train ticket booking
My experience with that website wasn't great at all. The layout was all over the place, super confusing. And there were tons of positive reviews that seemed fishy. I had a hunch they might've been fake. Plus, I wasn't thrilled to discover some sneaky fees tacked onto the ticket price without any good reason. It was annoying not having other choices for buying those Italian train tickets because of the lack of competition and rules.
Delayed trains in Italy
Can you believe how bad the Italian train system is? I thought Deutsche bahn was bad until I had to deal with the nightmare that is the Italian trains. My train was delayed 3 hours, and it seems like being on time is not important to them at all. It's so frustrating and you just can't rely on them.
Train ticket cancellation
Terrible communication about the cancelled train, so I had to buy a pricy last-minute ticket. The customer service was awful, and the refund was totally unacceptable. This service is a complete scam. Don't even bother using it.
First-time train ticket purchase
I was really excited to travel by train in Italy, but man, was I disappointed! The customer service was incredibly rude and nowhere to be found when I needed them. My flight got delayed, causing me to miss my train, and they didn't offer any help or solutions. I ended up having to buy a new ticket at a much higher price, and they just told me to file a claim and wait who knows how long for a refund. But seriously, what good is a credit if I'm not even planning on coming back to Italy? It felt like a total rip-off, so I would definitely recommend avoiding the same situation!
Delayed train, no alternative transportation offered, waited on the platform all day, slow refund process. Disappointing experience overall.
My recent train ride was a nightmare thanks to a strike. I was stuck on the platform for hours with no backup plan, and the staff didn't give us any info. It felt like I was on my own with no help. Plus, getting my ticket refund could take up to 6 months, which is a pain. This whole thing left a bad taste in my mouth, and I wouldn't suggest using this service if you care about being on time and good customer service.
Ticket purchase and ItaliaPass
I had such an easy time buying tickets on this site, especially with the ItaliaPass discount. The customer service was amazing the whole time we were in Italy. I definitely suggest checking out their deals and discounts.
Airports to Rome Termini tickets
I bought 5 tickets for a ride from the airport to Rome Termini, but I never got the tickets by email like they said I would. I've sent a bunch of complaints through their contact forms, but I haven't heard anything back. It's been really frustrating not getting any answers or the tickets I paid for. Now I'm not sure what to do next.
Ticket booking experience
So, let me tell you about my train ticket ordeal - it was a complete mess. I went ahead and booked a ticket, only to get hit with a cancellation minutes later. Can you believe that? I felt like the company was pulling some shady stuff. Then, when I tried to rebook, they were trying to charge me way more than before. That definitely didn't sit right with me. I was left feeling totally duped and wondering if I could even trust them.
Ticket booking mishap
I messed up when I was booking tickets online and accidentally bought 4 tickets instead of just 2. Then, when I tried to switch seats, I accidentally added 2 more tickets without even noticing. They really need to make the website easier to use so people don't make these kinds of mistakes.
Train bookings
The website was really easy to use, which was awesome because I had to plan a crazy trip with a bunch of train tickets on a tight schedule. I freaked out at first when I saw "No Available trains," but then I realized it just meant the schedule wasn't up yet, not that there were no trains at all. The alerts for availability were super handy. When I had to change my plans and get a refund, it was a breeze, and I got my money back quickly. The customer service folks were quick to respond to my questions, even during a train strike, which they let me know about right away. They couldn't stop the strike, but they were on it with helping me rebook when everything was back to normal. Overall, it was a great experience and I'll definitely be using them again!
Train ticket purchase
I just bought some train tickets from this company and man, their customer service was a letdown. My trip got canceled because of COVID-19, and all the other places I had reservations with were cool about it - except for this company. They wouldn't give me my money back or let me reschedule. They tried to blame it on being a middleman and said they couldn't refund me because the Italian train company didn't change their policy. That's just not right. It's pretty clear to me that this company is just using the situation to their advantage and doesn't really care about making their customers happy.
booked intercity trips
Booking on the ItaliaRail platform is easy.
Recently booked three intercity trips for my family of five in May and June this year. Booking on the ItaliaRail platform was easy and smooth, I had no problem at all. During our family trip, we didn't have to produce tickets, just the booking number whenever the attendants came to check for tickets. I found this convenient. Also, finding the right train at the stations was easy because they had big signboards. However, when you make your reservation with ItaliaRail you have to arrive early at the station to give the staff ample time to check your reservation.
About ItaliaRail
It is always great to visit different parts of the continents and visiting Italy wouldn’t be a bad idea. But first, you need to get all the vital information, book for perfect means of transportation and know-how to get the best fun there as possible. There are websites that can help you out here. Maybe you will need to start by looking through ItaliaRail. Read on to know more about the company.
About ItaliaRail
ItaliaRail was born in 2004 and has offices in 4 countries, the UK, US, Australia, and Canada. They are dedicated to helping clients resolve their Italy or Europe train travel needs. The company claims to offer more than 80,000 plus high-speed and regional train routes. They also claim to pride themselves in having over 20 years of working experience and serving millions of travelers and achieving a gold trusted service award, which is based on 31,533 reviews over the previous year. You can reach their 24/7 English speaking customer support via the phone number or email provided on their website.
Products and services of ItaliaRail
The company offers a wide range of products and services including selling and booking tickets, selling rail passes, issuing train travel guides, providing Italy travel tips, and providing RalAid amongst others.
Compliments, complaints, and tips for ItaliaRail
If you have ever used ItaliaRail for your trips, we will like to know what you think about their products and services. Were you satisfied with their services? Will you consider investing in their products and services again? Would you recommend them to other people? Your feedback will be highly appreciated.
Bonus!
📊 How did ItaliaRail shine for you?
Contact Information
Categories ItaliaRail
Page Statistics
Last update: October 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
booked intercity trips
Booking on the ItaliaRail platform is easy. Recently booked three intercity trips for my family of five in May and June this year. Booking on the ItaliaRail platform was easy a... Read onBy: Nicholas Pereliza