On the Beach9 reviews
This score is based on 9 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Stuck in an endless loop
I first found On the Beach through a friend’s recommendation, so I assumed changing a booking would be manageable. Turns out that was a bad assumption. Our Ryanair flight was moved by 12 hours, which basically wiped out a whole day of the trip. Ryanair said the change qualified for a full refund, but because we booked through On the Beach, everything had to go through them. After spending hours clicking through the same online pages, I got nowhere. The only option shown was canceling for more than £300, which makes no sense when the schedule change wasn’t ours. Honestly, the most frustrating part was not being able to talk to anyone. I’ll use a travel agent next time just to have a real person available.
Adding one child should not be this complicated
I booked the trip because my son really wanted a beach break, and I needed something easy after a stressful few months. Before paying, I did wonder how simple changes would be, since another holiday company had messed that up for me before. At first, everything looked fine. Then I tried adding my son’s friend. I was promised a quote within five working days. Nothing arrived. After waiting an hour on live chat, I was told to give it another 48 hours. Then, somehow, it became 19 working days. That part caught me off guard. The kids had already been talking about going together, so telling them it might not happen was rough. Maybe it will still get sorted, but the changing answers have really taken the excitement out of it.
Hidden cancellation costs
What bothered me most wasn’t even having to cancel the trip—it was the invoice that showed up three days after booking. I first found OTB while comparing vacation deals online, and the price looked reasonable at the time. After canceling, the statement listed $132 in admin charges, plus the ATOL fee and other items, but then there was roughly another $300 added with no clear line-by-line explanation. When I contacted customer service, they said it related to hotel or flight cancellation charges. Fine, those things can happen, but why not show them properly on the invoice? If I’m being charged hundreds extra, I need to see exactly what each amount is for. The numbers on the statement just didn’t match the explanation I got afterward. It left a pretty bad feeling, honestly. I wouldn’t book through them again unless their cancellation costs were much more transparent upfront.
Package hiccup, not totally hopeless
awkward start, slow help, but ultimately things got resolved enough that the holiday wasn’t a total loss.
Saved money? Not really
not worth the surprise. I booked through their sister site, Sunshine, a few weeks ago and picked the virtual card to save a bit by booking flights myself. At first glance the booking page looked fine — no warning about phone or OS compatibility — so I went ahead. First impression after paying was of mild relief, like okay this is done, then I got the card info and realized the virtual card wouldn’t work on my Android. That meant I couldn't book the flights myself and had to either pay the package operator an extra £48 or argue with support. Live chat shrugged and blamed EasyJet, I pushed back and said this is their virtual card not working, not EasyJet. They eventually gave me a credit voucher toward my next holiday, so I’m grateful it didn’t end worse and that I got something back. Still, the lack of upfront transparency and the blame-shifting was annoying — felt avoidable and sloppy. I mean, it was fine in the end but I wouldn’t rely on that virtual card unless they actually fix Android compatibility.
Final decision made — won’t book here again
get anything about price changes in writing, and insist on escalation if you need a phone call. Don’t reply with an automated form; if you’re reading this, actually review what happened and contact me properly.
Sun, stress and a stubborn company
pools cordoned off, scaffolding everywhere, hallways that looked like they'd seen better decades. My first thought was "okay, annoying but fixable," my second was "wait, what did I actually pay for?" I messaged customer service expecting someone to help, and got the standard “it was stated at booking” line. No receipt of proof, no real help — just the same canned reply over and over. After a few frustrating calls (and a lot of patience I didn’t plan to have) one agent actually listened, found a small refund and helped move us to a quieter room. So my doubts didn’t vanish immediately — it was a grind — but they did, eventually, thanks to that one person who bothered. Not a perfect experience, still annoying, but not a total disaster either. If you need peace of mind, keep looking; if you want a budget option and can be persistent, you might get out okay.
Cockroach check-in
great photos online, terrible reality. If you care about basic cleanliness and being able to reach someone after you pay, think twice.
More like a warning than a review
we opened the sofa bed toward the end of our stay and there was thick black mold tucked inside like it had lived there for years. Not a little smudge—proper, gross mold. That single moment summed up most of the problems we had, and honestly it’s stuck with me more than any pretty brochure photo ever could.
About On the Beach
On the Beach is a UK-based online travel agency specializing in beach vacations. It sells package holidays and travel components such as flights and hotel accommodations, primarily to leisure travelers booking trips to sun-and-sea destinations. The company operates through its website and is known for focusing on beach holiday deals. On the Beach is associated with On the Beach Group plc, which is publicly listed in the United Kingdom.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories On the Beach
Vacations | Sun & All-inclusive | Cheap Vacations
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Last update: October 2026
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Review with most votes
Final decision made — won’t bo
get anything about price changes in writing, and insist on escalation if you need a phone call. Don’t reply with an automated form; if you’re reading this, actually review what ... Read onBy: Cremin