Vacations can be quite expensive. Therefore, you might want to have a good provider that offers cheap holidays but does not compromise on quality. So where can you go? One of the companies that offer holidays is Secret Escapes. But what kind of company is this? Where can you find the hotels that they offer? What kind of facilities will be present at the hotel? How easy will it be to book a holiday via their website? And what kind of customer service will Secret Escapes provide if you or your travel companion(s) have some kind of question, complaint or problem? The best way to find that out is by reading reviews left by real customers of Secret Escapes. Their opinions, experiences and comments, as well as their ratings, can give you a better view of Secret Escapes so you can more easily decide if this is the kind of company that you want to provide your next holiday or not.
About Secret Escapes
Secret Escapes is a company that offers vacations. They offer family vacations for families with children. But there are also vacations for people who prefer to travel solo. They also offer beach vacations, family-friendly hotels, country escapes, activity breaks, city breaks, romantic trips, boutique hotels, spa wellness retreats and all inclusive holidays. So whether you are in for a sunny summer vacation at the beach, a relaxing spa vacation with lots of wellness treatments or an active sportsman or -woman that wants to spend your trip seeing and doing as much as you can, Secret Escapes has something for everyone. Their destinations include Miami, Maldives, Caribbean, downtown Boston, Orleans, New York City, San Diego, Cabo, Guatemala, Atlantic City, Baltimore, San Antonio. Greece, Maine, Dallas, Dublin, Edinburg, Pacific Coast, San Francisco, Newport, Cambridge, Vietnam various other destinations. Some of the offers also have a flight that is included in the package so you won’t have to worry about transportation to your destination and won’t have to book a flight separately.
A Secret Escapes advert. Will your vacation turn out as advertised?
Services of Secret Escapes
You can book one of their hotels via their website. Just enter your destination, check-in date, check-out date and the number of travelers to view the available options. You can select the offers for whole families and solo travelers. You can save up to 70% on hotels and holidays by joining Secret Escapes. You can sign up via your email address or Facebook account. Secret Escapes also has a customer service department that can help you out of you have some kind of question, problem or complaint.
Complaints, Compliments and Tips for Secret Escapes
Have you ever booked a vacation at Secret Escapes before? Then we are interested to know what your stay was like. What did you think of the hotel or other establishments? What kind of facilities were present at the hotel? Was the hotel located in a convenient area for tourists? Was it easy to book via their website? And what kind of customer service does Secret Escapes offer? Write a customer review and tell us and potential customers all about it.
Will travelers enjoy their vacation arranged via Secret Escapes? Read customer reviews about this provider of vacations and hotels.
Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!
Just received the umpteenth mail from Secret escapes:
They've supposedly already paid the hotel and the hotel says they didn't get paid.
Who's lying here?
Besides, as a customer, I'm expected to support the travel industry: I quote:
"Like the entire travel industry, we and our hotel partners face major logistical challenges in these extraordinary times and we ask for your understanding for the fact that there are sometimes longer turnaround times for customer queries. We understand that the long waiting time is frustrating.
The hotel where you have booked is currently also particularly affected by officially imposed travel bans and forced closures. Hotels all over the world therefore welcome any reservation as soon as the doors can be reopened for guests and travel is possible again unhindered.
The unpredictable situation has had a huge impact on the travel industry. For this reason, we as a company have decided to offer a data change, which will allow you to make use of the trip at a later time. You can also support the hotel. You have already been contacted by e-mail in this regard".
Why can't Secret Escapes do what other travel providers do? Because they go for profit maximization? Because they don't want to offend the shareholders?
As if our income hasn't dropped because of the corona crisis either. If the travel industry, and Secret Escapes in particular, wants to survive, they will have to respect their customers a little more!
Translated with www.DeepL.com/Translator (free version)
If I could give them zero stars I would. Booked hotel room in Dublin but had to cancel due to COVID-19. Hotel had not received payment so Secret Escapes could have provided a full refund. They refused to and suggested I contact the hotel. Other third party organizations such as FlightHub and Expedia offered full refunds. Save your money and book with a company with integrity NOT SE.