Cheapoair35 reviews
This score is based on 35 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Saved our trip
she got us home on time—best service I've seen. The call accidentally dropped during the survey so I couldn't finish rating, but I want to note what happened. We were stuck trying to book flights to Micronesia and the deadline for a family event was tight. She did the digging, kept at it, found workable routings and stayed patient the whole time; clear updates and real follow-through. It wasn't flashy, just steady work until tickets were confirmed. I was relieved, honestly. If you get the same problem, ask for her and try to be available when she calls.
Credit mess
Midway through trying to use the voucher I realized the validity window was annoyingly vague — the agent didn't give clear dates and left it open. Then extra fees and booking restrictions showed up that weren't mentioned up front, so the total jumped when I went to pay. Customer service was slow, gave conflicting info, and declined any refund when I pushed. I've seen clearer policies with other sites. Oddly, one rep later sent a short, clear summary that made the rules obvious, which was a small relief. Still felt like poor handling overall.
Not reliable for refunds
refunds are not their thing. I booked a flight through them a few months ago and at first the site looked decent — fast and cheap, nothing special. When my plans changed and I asked for a partial refund they mostly ignored me or sent the same canned message saying they couldn't verify the reservation, without actually asking for my booking details. I even looked into small claims and talked to a lawyer since getting my money back turned into a hassle. Fine for booking, bad aftercare.
Almost Lost It, Then Relieved
I was standing at the airline counter, coffee in hand, when the agent said my booking looked like a one-way and I might not be allowed to board. I use this service for work trips almost every month, so my heart dropped. At first the booking company was slow to respond and I had to push them, but the moment I got the updated e-ticket and a short voucher to cover the upgrade, I relaxed — that’s when I knew it would be fine. It’s not seamless. Fees weren’t clear and it took extra emails. Still, they fixed it enough for me to make the flight, so I’ll use them again, cautiously.
Booked in a rush, got the wrong date
I almost didn't book this because the price looked too good and the agent's heavy accent made me hesitate. I needed a last‑minute flight for a family trip and asked for the next day, but the rep put the wrong date on the ticket. I saw the mistake within 30 minutes and expected a full refund for the $900+ fare; instead they refused, and after talking to several agents and a supervisor I finally got $250 back. The low headline price hides lots of paid extras that pushed the real cost up. Bittersweet — relieved to get something, still cautious.
Not bad, actually
I’ll use CheapOair again — solid for booking and car rentals, just be aware of a few quirks. I first spotted them while scrolling a deals app and told my roommate. Booking was quick and the app is pretty user-friendly; a car rental offer popped up right after I picked a flight, which was a surprise. Prices were good, though they add small fees for extras. Heads up: you only get about 20 minutes to lock in a reservation and they’ll want a printed ticket or you might be charged. Also, a rep called to confirm and walked me through everything, which I appreciated.
Reluctant but pleased
it lays out flights clearly, shows cheaper days, and the date-flex feature actually saved me money. Recommendations for alternate routes were surprisingly useful (I wouldn't have thought of them). Not perfect — some filters are clunky and a couple pages loaded slowly — but overall it's straightforward and reliable, and my doubts mostly disappeared after I booked.
Handled delays better than I thought
Halfway through my summer trip I noticed Cheapoair actually handled the mess with KLM delays better than I expected. The booking site is straightforward, not flashy, and I found fares quickly — they do seem to surface the cheaper options more often than other sites I've used. Customer service stepped in fast in 2023, replied clearly and helped rebook without fuss, which was a pleasant surprise. On the flip side their car rentals and hotel bundles felt undercooked, clunky interfaces and mixed results. I'd like an AI assistant that watches prices and pings me when something fits — that would help trip planning across multiple stops with family. Overall reliable for flights, needs polish elsewhere.
Flexibility that wasn't there
don't rely on "flexible" unless you confirm the exact policy, and keep backups. Also, expect long wait times on calls.
When it clicked
I was at the gate, the app showed my boarding pass and connection details without drama, everything scanned fine and my connection worked. That small, practical confirmation felt more important than any promo copy. The mobile app is useful for managing bookings on the go. Downsides are the slow refund process and occasional long waits for support, but for budget leisure travel it’s a sensible trade-off. I’ll keep using them for non-urgent plans.
Forum find that actually worked
I spotted CheapOair from a link a friend pasted in a chat and I clicked, mostly out of curiosity. Was pretty skeptical at first — the fare looked almost too low, so I braced for hidden fees or a mess. Booking itself was straightforward, not flashy, just done. The moment I knew I was satisfied was when I opened the itinerary and saw a quicker route than I expected, only one short layover and no surprise connections. I still double-checked everything, did a little back-and-forth, but it matched up. Emails were a bit generic and I had to check arrival times twice, but overall it delivered on price and convenience. I’ll probably use it again, cautiously.
Almost Duped, But Learned Fast
don’t trust the headline price, check baggage rules and screenshots before you pay. Would I recommend them? Only if you know what you’re getting into and take a few extra steps first.
Bag-fee bait and switch
I booked a cheap-looking fare and thought, nice, savings — until airport check-in. Suddenly I’m fumbling with carry-ons, they tell me my “ticket” didn’t include luggage and the fee practically doubled what I budgeted. Felt like they sold me a seat and left out the rest. At first I was pretty annoyed, because I’ve used other sites that at least show the baggage rules up front. But after the initial rant and some awkward timeout at the counter, I learned a few things: add baggage online early next time (way cheaper), and screenshots of the booking helped when I pushed support. Not saying it was smooth, but the flight itself was fine and I didn’t want to waste the trip. So yeah, sketchy listing and a rude surprise, but manageable if you pay attention and complain. Learned my lesson the hard way, won’t be blind-booking like that again.
Refund limbo and phone-tag
the process felt more like passing a hot potato than helping a customer. That said, they eventually followed up and the refund did come through after the long wait (relief!). So, skeptical and annoyed at first, ended up relieved — still, could be way more human and faster.
Flight booking to Arlington and DC with price increase and inconvenient flight schedule.
I first tried booking my flight online, but it didn't work out. So, I ended up having to call customer service for help. Not only did the price go up, but I had to settle for a flight time further away from what I wanted. It was really frustrating, especially since I was already dealing with some health problems. However, I have to give credit to the guy I talked to on the phone - he was helpful and tried his best to help me out.
Flight assistance didn't help at all
So, we shelled out for this flight assistance service, right? And when we arrived, the lady at check-in was seriously grumpy and not at all helpful. She was handling a bunch of folks who had missed their flights and she just seemed annoyed and overwhelmed. I mean, come on, we paid for assistance and we left without any information. That's not cool, man.
Expired Visa Conflict
A rep got in touch with me about my upcoming trip to Thailand and the issue of my expired visa overlapping with my return flight. They were nice and offered to find other return flight options, but they were too expensive and not within my budget.
Airline ticket
As a customer, I was really let down by the whole thing that went down with my recent purchase. I put in a discount code when I was checking out, thinking I'd get $10 off, but only $1 got taken off my bill. It was definitely frustrating and kinda confusing, 'cause I was counting on that discount. And then, things got even worse - right after I used the discount code, I got a message saying my fee went up by another $20 out of nowhere. That unexpected jump in price made me feel like I got played, and I was super unhappy with how everything went down.
Slow website but nice people
I just called to book my trip and the two people I spoke with were really friendly and helpful. They answered all my questions and made sure I got the best deal. However, the website was incredibly slow when it came to processing everything. It was such a pain that I ended up having to make two long phone calls just to book my trip. But hey, at least the people were awesome!
Last minute reservation
Booking was so easy and fast, but I really wish there was a way for me to upgrade my seat. I'm just glad I was able to make a last-minute reservation.
About Cheapoair
CheapOair is a travel agency that operates primarily online, offering a wide range of travel services including airfare, hotel bookings, car rentals, and vacation packages. Established in 2005, the company uses innovative technology to aggregate and compare a vast amount of travel data, allowing customers to find competitive rates for travel accommodations. CheapOair caters to a broad audience, from budget solo travelers to families looking for vacation packages, emphasizing cost-effective and efficient travel planning. Its user-friendly platform and 24/7 customer service have contributed to its reputation and growth in the competitive online travel agency market.
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Contact Information
137 W. 25th st, 11th floor
10001 New York
United States
Categories Cheapoair
Vacations | Cheap Vacations | Air Ticket Providers
Page Statistics
Last update: October 2025
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Review with most votes
I book from Cheapoair all the
Well who doesn't love to save money.. I do.. and I am telling you this CheapOair gives me this ' i AM SMART' sattifaction because I save a lot from the website everytime I book.... Read onBy: Martha Syrus