Cheapoair89 reviews
This score is based on 89 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Reluctant booking, lingering charge
Weird one — I almost didn't book the tour because I'd been scammed before, but my mom needed help with stairs. While cruising they charged an extra $200 per person. I disputed it, my card company reversed and made it permanent after six months. Month seven they still call; I blocked them. Relieved, still peeved.
Reliable pick
solid and reliable, I'd use them again. Bought a Rome ticket, quick and efficient; staff were professional and respectful. I’ve used them for years when I lived in NYC, they know what they’re doing. Especially patient with older customers. Not perfect — website can be confusing and sometimes hold times are long, but overall worth it.
Solid, helpful service
I was halfway through booking when I noticed how patient the agent was — that stuck with me. Booking was quick and the staff helped me and my mom walk through options, which matters if you're not tech-savvy. Prices weren't the absolute cheapest compared to other sites I've tried, but the easy clarity and respect made it worth it.
Called an hour later — price jump
I booked a fare and an hour later they called to say the price wasn't available anymore and wanted $105 extra. I asked for a cancel and refund; they said no refunds, so I was stuck paying more. Been burned before by other sites but usually got refunds. Oddly the rep sounded genuinely sorry, but that didn't help my wallet.
Constant confirmations, finally fixed
My trip was shuffled around nonstop and they kept asking me to confirm — again and again. Getting a real person was impossible, their AI and outsourced agents just vanish, and as an expat I racked up phone bills trying. Annoying, but in the end the booking held up, so I’m relieved it worked out.
That little extra care
Halfway through comparing options I realized Preston actually cared — small thing, but he pointed out a cheaper routing I'd missed and walked me through it. He was patient, clear, not pushy, and even double-checked the final total (unexpected). I’d had some rough help at other places before, so this felt refreshingly real, and yes, he made it almost fun.
Deal changed after I booked
By the time I opened the confirmation, they were on the phone saying the fare I saw (a friend had sent the link from a travel site) was gone — price up $105. They refused a refund, so I had to pay more. The e-ticket finally arrived and the flight was fine, but customer service was rigid and delivery slow.
The cheap ticket that made me ring support
Halfway through packing I remembered the ticket I grabbed — cheap price, right? First use was the day plans split; I noticed extra charges for boarding passes and "convenience" fees. I was skeptical when support first said no refund or credit, but after a couple calls they issued a decent credit. Delivery could be smoother, yet customer service actually redeemed the experience.
Almost went through, then got burned
always compare final totals and ask about credits
That Moiz call
Funny story — a coworker told me to ask for Moiz when our flight mess started, and I'm glad I did. He sounded calm, walked me through options, and actually fixed a chunk of the problem. Not flawless — took a while, some hold music, but felt real, you know? Helpful, human, and polite — I hung up less stressed than before, overall.
Midnight booking, mixed feelings
the site looked fine, smooth enough, easy to pick seats, but then I hit a snag and needed help. Customer support? Practically invisible — agent told me to "call the airline," which felt like, wait, what? Why am I even here? I stuck with it for a couple bookings and the tickets do arrive, and the UI still feels useful, so I'm ambivalent — annoyed but it gets the job done, mostly.
Wrong date panic, but I got there
I was hesitating before I called — had to get to a funeral, didn't want to mess it up. The site somehow put the wrong date on my ticket. On the phone they tried to charge me an extra $390 and acted like they couldn't cancel the old booking, so I was on hold two hours, half listening through a spotty connection, repeating myself. Communication was messy and stressful, but in the end they fixed the date and I made the flight. Relieved and thankful it worked out, though service could be better.
Not the smooth ride I hoped for
I almost went straight to the airline, but a friend tipped me to Cheapoair and I saw an ad so I tried it. I had doubts right away — felt a little sketchy — and those doubts didn’t really disappear. When I asked for a partial refund they brushed me off and asked nothing useful. Replies were vague, like “can’t validate” without asking booking info. I even looked into small-claims. Still waiting. Kind of annoyed, honestly, and I wouldn’t recommend blindly trusting them.
Nearly stranded, but it worked out
I showed up at the gate thinking, "this’ll be fine"—wrong. I had booked a one-way to Vanuatu through them and didn’t realize some countries want proof you’re leaving. Airline wouldn’t let me on. I panicked, called the helpdesk; first contact felt like talking to a wall. After a couple of persistent emails, a stubborn follow-up and some real sweating, they issued a travel credit and a partial refund — not perfect, but better than nothing. Booking felt clunky and unclear; support only kicked in after pressure, but it ended okay.
Saved our trip
she got us home on time—best service I've seen. The call accidentally dropped during the survey so I couldn't finish rating, but I want to note what happened. We were stuck trying to book flights to Micronesia and the deadline for a family event was tight. She did the digging, kept at it, found workable routings and stayed patient the whole time; clear updates and real follow-through. It wasn't flashy, just steady work until tickets were confirmed. I was relieved, honestly. If you get the same problem, ask for her and try to be available when she calls.
Credit mess
Midway through trying to use the voucher I realized the validity window was annoyingly vague — the agent didn't give clear dates and left it open. Then extra fees and booking restrictions showed up that weren't mentioned up front, so the total jumped when I went to pay. Customer service was slow, gave conflicting info, and declined any refund when I pushed. I've seen clearer policies with other sites. Oddly, one rep later sent a short, clear summary that made the rules obvious, which was a small relief. Still felt like poor handling overall.
Not reliable for refunds
refunds are not their thing. I booked a flight through them a few months ago and at first the site looked decent — fast and cheap, nothing special. When my plans changed and I asked for a partial refund they mostly ignored me or sent the same canned message saying they couldn't verify the reservation, without actually asking for my booking details. I even looked into small claims and talked to a lawyer since getting my money back turned into a hassle. Fine for booking, bad aftercare.
Almost Lost It, Then Relieved
I was standing at the airline counter, coffee in hand, when the agent said my booking looked like a one-way and I might not be allowed to board. I use this service for work trips almost every month, so my heart dropped. At first the booking company was slow to respond and I had to push them, but the moment I got the updated e-ticket and a short voucher to cover the upgrade, I relaxed — that’s when I knew it would be fine. It’s not seamless. Fees weren’t clear and it took extra emails. Still, they fixed it enough for me to make the flight, so I’ll use them again, cautiously.
Booked in a rush, got the wrong date
I almost didn't book this because the price looked too good and the agent's heavy accent made me hesitate. I needed a last‑minute flight for a family trip and asked for the next day, but the rep put the wrong date on the ticket. I saw the mistake within 30 minutes and expected a full refund for the $900+ fare; instead they refused, and after talking to several agents and a supervisor I finally got $250 back. The low headline price hides lots of paid extras that pushed the real cost up. Bittersweet — relieved to get something, still cautious.
Not bad, actually
I’ll use CheapOair again — solid for booking and car rentals, just be aware of a few quirks. I first spotted them while scrolling a deals app and told my roommate. Booking was quick and the app is pretty user-friendly; a car rental offer popped up right after I picked a flight, which was a surprise. Prices were good, though they add small fees for extras. Heads up: you only get about 20 minutes to lock in a reservation and they’ll want a printed ticket or you might be charged. Also, a rep called to confirm and walked me through everything, which I appreciated.
About Cheapoair
CheapOair is a travel agency that operates primarily online, offering a wide range of travel services including airfare, hotel bookings, car rentals, and vacation packages. Established in 2005, the company uses innovative technology to aggregate and compare a vast amount of travel data, allowing customers to find competitive rates for travel accommodations. CheapOair caters to a broad audience, from budget solo travelers to families looking for vacation packages, emphasizing cost-effective and efficient travel planning. Its user-friendly platform and 24/7 customer service have contributed to its reputation and growth in the competitive online travel agency market.
Details
Contact Information
137 W. 25th st, 11th floor
10001 New York
United States
Categories Cheapoair
Vacations | Cheap Vacations | Air Ticket Providers
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Last update: January 2026
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Review with most votes
I book from Cheapoair all the
Well who doesn't love to save money.. I do.. and I am telling you this CheapOair gives me this ' i AM SMART' sattifaction because I save a lot from the website everytime I book.... Read onBy: Martha Syrus