Westgate Resorts2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Owners' weekend that took a bad turn
check-in was routine, the room was roomy and the bed actually helped my back a bit more than I expected, and the common areas were quiet enough to relax. That’s why I stayed for the required 90-minute upgrade presentation; I figured I could sit through it, ask questions later, and decide after I closed on the house. It started fine. Then, after I mentioned I was in the middle of buying a home, one of the staff members helping with the presentation — Samantha, the concierge — shifted. It was subtle at first, then obvious: tone changed, body language tightened, and she became short with answers. I tried to explain I’d be open to an upgrade after closing, but she got dismissive, and it got uncomfortable fast. She repeatedly reached for paperwork in my hands and at one point grabbed my hand — which felt inappropriate. I stood up to step away and she kept approaching me in a way that felt pushy and confrontational. I had to flag down another employee to get out of the situation; that person escorted me away while I explained what happened. What surprised me, and not in a good way, was that Samantha came after me later asking for a pen — a plain resort pen, not some rare thing — and then used profanity toward me. I asked for a manager and was told none was available. A manager didn’t reach out until checkout morning, about 48 hours later, when I was already waiting for valet. They asked me to fill a comment card; felt like a checkbox response given how serious it was. To be fair, parts of the stay were better than the interaction: the room comfort and some staff elsewhere were genuinely helpful, and I did sleep better than expected. But the aggressive, unprofessional behavior during the sales pitch crossed a line. As an owner, I’m disappointed and wary about returning until I see this handled differently. Guests should know that refusing a “welcome” offer may not be respected, and it can become awkward pretty quickly.
The moment I stopped hoping they'd fix it
maybe a forgotten deposit, maybe a mistake. I called my credit card company, filed a fraud claim, and figured it would get sorted. That was the polite, naive version of events.
A few months later the credit card company tells me Westgate says housekeeping found a broken TV and that the charge was valid as "incidentals." Incidentals? Me? I don’t even watch the TV in hotel rooms (seriously), and if it had been broken I would have told the front desk — not assumed they'd quietly bill me $1,500. There was no walkthrough, no note under the door, no photos, no call. Nothing. Just a random charge.
I tried working it through every channel I could think of: fraud department, supervisors — polite emails, awkward phone holds, you name it. The credit card company eventually backed off, saying they couldn't reverse it because the hotel stood by their claim. That was the low point. I felt small and annoyed and, yeah, a bit scammed.
But then I stopped waiting for someone else to fix it and filed a small claims suit. That’s the moment I actually felt satisfied — not because the money was magically back, but because I stopped being passive. I had evidence (emails, statements), a timeline, and the resolve to follow through. It felt good to take it into my own hands, to make them explain the $1,500 in court instead of me just grumbling to friends.
If you stay there, check your bill the second you get your statement, keep everything, and don’t assume a charge is harmless. And if anything looks off, don't let it slide — fight it, document it, and be willing to escalate. I’m not saying every stay will end like mine, but be cautious. I won't book Westgate again for conferences; too risky in my book.
About Westgate Resorts
Westgate Resorts is a U.S.-based hospitality and timeshare company that develops, owns, and operates resort properties. The company offers vacation ownership programs along with short-term lodging accommodations at its resorts. Its properties are primarily designed for leisure travelers and families seeking resort-style stays. Westgate Resorts is part of Westgate, a privately held group founded by David Siegel, which also includes related businesses in real estate and tourism-oriented services.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Westgate Resorts
Vacations | Hotels & Cottages | Sun & All-inclusive
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Last update: April 2026
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