Rakuten2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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I booked a cruise through a cashback site that advertised 6%. Trip was May 29; I was told the process would only start after the trip ended, which made sense, so I waited. When October came around I followed up and suddenly I had to "prove" I actually took the trip. Okay, fine — I sent the ship invoices showing purchases through the last day. Then I waited some more. Six weeks turned into months of back-and-forth messages. I even called the cruise line; they shrugged and told me their marketing/finance teams didn't know of any agreement with the cashback site — helpful, right? After about a dozen messages and a threat to contact the BBB, I finally received money. Not the 6% I saw in May, but 2%. Yes, they insisted I remembered wrong. I have screenshots from an independent tracker showing the original 6% offer, but they wouldn't accept that evidence. That part is maddening. The one bright spot: after this mess I started saving every single screen capture, confirmation email, and invoice — and I actually got the smaller payout because I had proof of purchase and kept pushing. So here’s my two-cents advice: screenshot everything immediately, save receipts, and don’t be shy about escalating if things stall. If you like a slow tug-of-war with customer service and eventual partial satisfaction, go ahead. For me, the experience went from annoyed and skeptical to grudgingly relieved — not perfect, but at least now I know how to protect myself next time.
Suspended after trying to help family
the interface, the coupons, the way rewards usually posted — all okay. But the lack of clear communication and evidence ruined the experience. My advice to others: be careful about shared payment methods with referrals, and document everything if you try it. I’d like the accounts reinstated or the bonuses paid, and an actual explanation of what specific rule was broken. I’m disappointed, not furious — just want this resolved cleanly so I don’t have to avoid using the site.
About Rakuten
Rakuten is a Japanese internet services and e-commerce company headquartered in Tokyo. It operates online marketplaces for retail and digital content, and provides services including online travel booking, financial services (such as credit cards and banking), and mobile telecommunications. The company also runs a global loyalty program known as Rakuten Points. Rakuten’s services are aimed at consumers and merchants, with operations spanning Japan and international markets.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Rakuten
Online Shop | Electronics | Fashion | Home and Garden | Personal care | Sport & Outdoor | Children & Baby | Office, Hobby & Party Supplies | Pet Shop | Multimedia & Magazines | Merchandise
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Last update: March 2026
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Suspended after trying to help
the interface, the coupons, the way rewards usually posted — all okay. But the lack of clear communication and evidence ruined the experience. My advice to others: be careful ab... Read onBy: Camron Gaylord