Adelante Shoes24 reviews
This score is based on 24 genuine reviews submitted via US-Reviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.delayed delivery, incorrect sizing, poor customer service
I just bought something from that store, and man, let me tell you, I was not happy with how things went down. It took forever for the shoes I ordered to get here, and even when they did, they were not the right size! When I tried to get help from customer service, they were totally useless and didn't even bother to respond. The whole thing was a huge bummer, to be honest.
Custom Boots
I have been trying to process a return for their boots for over a week and have not received the return label/instructions. I have reached out via email and the website multiple times.
Starting to wonder if they drag their feet just they you can say it's outside the 30 day return window and will never process it.
Really pretty high quality boots, sad they didn't fit (very narrow in the heel), horrible customer service. Only return for store credit. Buyer beware!!Boots
I contacted a fit specialist that was very helpful. We measured and discussed sizing and fit issues. The boots arrived as promised - within 3 weeks. The return policy is clearly stated on their website so don’t buy custom shoes if you want a refund instead of store credit.
I am so grateful to find a company that will custom fit my feet with stylish shoes/boots at a very reasonable price.Adelante Shoes
On my third pair of shoes and again they don't fit and they refuse to give a refund. This has taken six months to order and reoder and get their shoes. Reviews on site are very suspect and all 5 stars. Save yourself the time and money and go somewhere where you can try on the shoes.
Same thing happened to me. Have contacted them multiple times to process the return and they have gone radio silence
This company is a SCAM. Do NOT NOT purchase from them. I never received the boots I paid 285.00 for. No one returns emails or answers the phone.
About Adelante Shoes
Shopping for a decent pair of shoes can be challenging, especially online. While yes, online retailers are convenient and deliver to your doorstep; the product quality might not be great. So when stumbling upon a large online shoe retailer such as Adelante Shoes, it is best to research the brand before making a big purchase. Adelante Shoes reviews can significantly help you determine whether they have the style of shoe you are seeking, if their shoes are good quality, and how long you would have to wait for them to be delivered to you. This is also why it is so vital that you leave customer reviews of your experience once you are done shopping at a store like Adelante. Using US-Reviews, you can detail your negative or positive experience and potentially help future customers engage with or avoid this brand.
About Adelante
Founded by Peter Sacco in 2016, the Adelante Shoe company was started as a means to end poverty in Latin American communities. The goal of the for-profit business is to provide well-paying jobs to poverty-stricken families in Latin America to see economic growth and development in their communities. Furthermore, the company is a creative means to increase value creation instead of profiting from the business. Essentially, the company claims to be using capitalism to help reduce poverty in this country while promoting global developmental inclusivity. They also claim no factories that mass-produce shoes, instead hiring individuals to hand-craft shoes for customers who place individual orders.
Products and Services of Adelante
Adelante Shoes provides customers with various shoes for men and women. Men can choose between boots and formal shoes, ranging from leather loafers and dress shoes to leather lace-up boots and Chelsea boots. Men's formal shoes consist of The Romero and The Luca in two colors (chestnut and onyx). Women can choose between sandals, leather loafers , and mules in a range of different color schemes. In terms of boots, women are offered tall slip-on boots tall slip-on boots, leather lace-up boots, and ankle boots. Adelante also offers digital gift cards and accessories such as tote bags, wallets, and purses. They also retail after-care shoe products such as polishing kits, leather care bundles, cedar shoe trees, and laces.
Is any Adelante Shoes Review Good or Bad?
Adelante shoe reviews are mixed, with some of them praising the company while others express disappointment. Words such as "horrible customer service" and "buyer beware" have been used, but more positive phrases such as "reasonable price" and "very helpful" are used simultaneously. Therefore, it is probably within your best interests to read through individual customer reviews for Adelante and determine if the online retailer is fit for you. For example, looking at reviews on Adelante boots might help you discover whether their boot selection is of great quality or not.
Additional Services of Adelante
With Adelante Shoes, the company offers a 30-day return policy for damaged or defective products within the United States. If you choose to refund, you do not receive a cash refund but instead are offered 115% store credit of the original price you paid. Furthermore, orders can be canceled free of charge if done so within 24 hours of having placed them. Regarding shipping, Adelante offers free shipping to customers in the US and charges a flat rate depending on where the customer is outside the US. Once the order has been placed, the shipping information will be emailed to the customer so that you can track your package. An estimated four days are recommended for delivery, and an additional five days if you have a PO Box address. Adelante can be reached via the support chat on their official website, or you can fill in their complaint form on the website. They can also be reached via phone during office hours. Phone: 716-265-0645
Complaints, Compliments, and Tips for Adelante
What was your experience when shopping with Adelante Shoes? And were they made from high-quality materials? Were your items delivered promptly, or did they take forever? Leave a detailed Adelante shoe review on US-Reviews and help other customers determine whether Adelante is a good brand or not. Your review can help provide a clear idea of what an interested customer's journey with Adelante Shoes may look like and if it is one they want to partake in. Provide in-depth details on aspects such as customer service, shipping, and shoe sizing.
Importance of Customer Ratings and Feedback on Adelante
Customer reviews help other customers determine whether a brand or retailer is trustworthy. This is why it is highly encouraged that you provide as much detail as possible to ensure that certain actions are avoided when purchasing from the company. For example, Adelante claims to make custom shoes per the client's request. Does the company provide a size guide to ensure you end up with a proper-sized shoe? These pieces of information can go a long way to make or break a company's reputation and trustworthiness.
Why Share Positive Adelante Customer Reviews?
Positive customer reviews can significantly increase the reputation of a business such as this. Furthermore, it can let the company know what it got right and what it should maintain. For example, if you had a good customer service experience, describing it in detail might help someone who had a bad one see that the company is not consistently providing bad service.
Why Share Negative Adelante Customer Reviews?
Negative Adelante reviews are helpful regarding online safety and saving money. If you had a negative experience shopping with Adelante, then please leave a description of the events on US-Reviews. Say the company did not provide your store credit when you refunded an item; then a review of this will let other people know they might face a similar problem. However, do not exaggerate or review bomb the company.
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Last update: January 2026
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Review with most votes
Adelante Shoes
On my third pair of shoes and again they don't fit and they refuse to give a refund. This has taken six months to order and reoder and get their shoes. Reviews on site are ver... Read onBy: Brian C