Adelante Shoes24 reviews
This score is based on 24 genuine reviews submitted via US-Reviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Feet-first mistake
Halfway through the five-month wait I realized my skepticism was justified. I bought these because I badly needed supportive shoes — years of lower back and foot pain pushed me toward a "made-to-order" pair, and $300 felt like an investment. At first I told myself delays happen, but the shoes arrived with the wrong soles, sloppy stitching, and zero of the custom fit I asked for. Then customer service went silent for months; emails and calls just evaporated until I complained publicly. My doubts never went away — they intensified. I mean, I just wanted a real fix for my feet, not more hassle and months wasted. Left disappointed and out of pocket.
Unexpected fix after a mess
wrong size shipped, no return instructions in the package, and the emails took days. I kept calling and sometimes got radio silence, which was annoying. After poking them a few times and finally getting through to a patient rep, they sent a prepaid label and sorted the exchange. Not ideal, took extra days, but customer service eventually stepped up. So, mixed feelings — delivery was good, initial service shaky, ending was better than I feared. Glad it got resolved and grateful the shoes were decent quality. I even warned a friend who asked about them.
They made it right, sort of
I noticed the toe seam split after only two wears, which sucked since I needed something dependable for my long walks and to keep my old back from acting up. I reached out and Adelante did contact me. They didn't have the same sneaker to replace, but they let me shop on their Encore page and pick another pair that was available. Not exactly what I wanted, but I found something that actually fits my routine. My other Adelante shoes have held up way better than most brands I’ve tried, the leather feels tough and the stitching usually lasts, so I gave them the benefit of the doubt. Service fixed the problem in a practical way. I wish they had the exact model in stock, but overall I’ll keep ordering—I've got some faith left in their craftsmanship.
Not worth the hassle
the exchange never happened and I'm still out a pair of shoes. I ordered a second pair on Oct 28, 2024 — first time I bought from them about eight months earlier and that one was fine, so I figured this would be easy. The new pair didn’t fit, I followed their return instructions and shipped them back. My tracking shows delivery to their return address on Nov 28, 2024, but no replacement and no refund. Emails get the same templated reply about responding in X business days, and the phone number on the site just rings dead. I even filed a complaint with the BBB. It’s not that the product was bad; the fit was off. It’s the lack of follow-through and answers that makes this a frustrating experience, especially for a company that isn’t cheap.
Worth the shoe, but the return mess
I bought these shoes because my lower back’s been killing me after long shifts, so I really needed something comfy fast. The shoes themselves actually helped — they’re cushy and I noticed less ache. But man, the whole delivery/returns side was a headache. I had to rush to return them when the fit wasn’t quite right, paid to ship them back myself, and they showed up at the warehouse weeks ago. Since then I’ve called and emailed maybe a dozen times, got one short reply, and crickets about my store credit. Delivery to me was fine, delivery back to them apparently not tracked well, and customer service is slow, like painfully slow. Not perfect, the product works for my back, but dealing with them afterward was way more effort than it should’ve been.
Boots, shoes, belt
I've had some pretty frustrating experiences with this company. The boots I got for me and my son took forever to show up, way longer than they said they would. The boots themselves were alright, but the shipping delays were just not cool. And then there were the shoes I got for me - total letdown. They finally arrived after weeks in a box that was wet and beat up. The shoes were all wet, bent out of shape, didn't fit right, and just looked cheap. The inserts were all loose, so wearing them was uncomfortable. And to top it off, the color was totally off from what was advertised, which just made me even more mad. The belt I bought to match wasn't any better - looked unfinished and definitely was not worth what I paid.
Unfortunate experience
I had a bad experience with this company recently. I bought some shoes that didn't work for me at all. When I figured that out, I sent an email to their customer service team right away to try and set up an exchange. But man, I was so let down by how long it took for them to respond. It took four tries before someone finally got back to me, and then they just told me I had to hurry up and return the shoes if I wanted to exchange them.
Custom leather shoes
I bought some awesome custom leather shoes from this company, but man, it's been a rough ride. I placed my order back in May, and didn't get my shoes until more than 5 months later. It was like pulling teeth trying to get updates on my order - so many emails back and forth, it was exhausting. And to top it off, after only 3 days of wearing my new kicks, the tread started coming off. Now it's been well over a month and a half, and I still can't get any help from the company on getting a refund or return label. This whole experience - from ordering, to quality, to customer service - has been a total letdown.
Warranty Exchange
I bought some shoes from this company recently, but they didn't fit me right. I got the warranty exchange for a guaranteed swap, so I figured it would be simple to get a new pair. Boy, was I mistaken. It took a whole 8 days for them to get back to me after I reached out through their website's contact form. I even tried calling them during those 8 days, but got a message saying they were closed. The lack of communication and slow response really got on my nerves.
Incorrect order
I just bought a pair of shoes from this company, but they sent me the wrong order. I've tried emailing them and calling multiple times, but I haven't heard back from them at all. After checking out some other reviews online, I'm really let down by their terrible customer service.
Order placed in September
I bought some shoes back in September and paid with ShopPay. But when I looked up my order, it said partially delivered with no tracking number or details. I tried reaching out by email and phone, but no luck getting a response. It's so annoying not knowing where my order is or if it's even coming at all.
Custom Made Reina Boots
I just got a pair of Reina boots from this company, but they ended up being too big and wide for my feet and calves. I tried to get a replacement pair from customer service, but even those didn't fit quite right around my ankles - my heel kept slipping. Unfortunately, since they only offer store credit and not refunds, I'm stuck with boots that don't fit. The custom measurement process is based on just 3 measurements, which makes it hard for folks like me with muscular calves and slim ankles to find boots that fit perfectly.
Stylish leather boots
I just got these really cool leather boots from this store, and let me tell you, I am super impressed with how well-made they are. They're comfy, they seem like they'll last a long time, and they look just right with my style. The person helping me out was awesome - they knew all about the boots and helped me pick the perfect pair. I'd totally suggest checking out this store if you want some top-notch shoes without breaking the bank.
Second pair received
I'm a regular at this store and I bought two pairs of shoes. The first one was great, but the second one was a letdown. When I got the second pair, I opened the box and was shocked to see only one shoe inside. I reached out to customer service, but they said since I didn't get shipping insurance, they'd only refund me for one shoe. I explained that the package was sealed and it wasn't a shipping problem, but now they're ignoring me. This whole situation really bothers me and I feel like they basically took almost $300 from me. I was planning on sticking with them as a customer, but now I won't ever buy from them again.
Shoes
I ordered a pair of shoes back in August and I paid for them, but let me tell you, dealing with customer service at this store has been a nightmare. I tried reaching out multiple times via email and phone over the course of two months, but I got nothing back. It wasn't until I complained to the Better Business Bureau that I heard from the CEO, Peter, who said my shoes would ship in 10 days. Well, it's been four weeks now and still no shoes or updates. I had to complain to the BBB again because this whole situation has been a mess.
Custom shoes and wallet purchase
I recently bought some custom shoes and a wallet from this company, and I have to say, I had a really good experience. The quality of the products was top-notch, and getting a free wallet with the shoes was a nice surprise. The shoes were made with great craftsmanship, and my husband really liked how they fit and looked. Unfortunately, our dog got a hold of the free wallet and destroyed it, but we liked the products so much that we ended up ordering a new wallet and a belt too. We really like that the company hires people in Guatemala and supports local artisans. It's cool that they show who made each product, and it feels good to know our purchase is making a positive impact. Even though the prices are a bit high, the quality and the cause behind the products make it totally worth it. Overall, it was a fantastic shopping experience with awesome products that support a good cause.
Shoes still not here
OMG, do not ever buy from this place! I got scammed just like everyone else! The owner is nowhere to be found and no one is responding to my emails. I really want my money back, but it seems like I'm out of luck. Be careful with this place, they are nothing but thieves!
I bought shoes that broke and then I got new ones
Man, I bought these shoes and they straight up fell apart on me. So, I took them to get fixed but the guy said they were garbage and couldn't do anything. I tried to post a review but it got taken down. Then I got another pair, and guess what? They were just as bad. Ugh, frustrating!
Tall boots with incorrect calf size
I am so disappointed with the boots I bought from this company. They were not the right calf size - I ordered standard size, but got boots with a calf measurement of 50.8cm, way bigger than I wanted. On top of that, the customer service has been awful. This is my third time asking for help, and I still haven't heard back. Their 30-day return policy is pointless when their customer service team ignores you. It's annoying how they take your money quickly but won't help you when there's a problem.
Shoe order issue
I've been having some trouble with my shoe order and I've tried reaching out to the company for help. I sent two emails but haven't heard back from them. I'm really hoping they see this post and get in touch with me soon to fix the issue. It's been a whole month since I bought the shoes and I really want this sorted out by the end of the week.
About Adelante Shoes
Shopping for a decent pair of shoes can be challenging, especially online. While yes, online retailers are convenient and deliver to your doorstep; the product quality might not be great. So when stumbling upon a large online shoe retailer such as Adelante Shoes, it is best to research the brand before making a big purchase. Adelante Shoes reviews can significantly help you determine whether they have the style of shoe you are seeking, if their shoes are good quality, and how long you would have to wait for them to be delivered to you. This is also why it is so vital that you leave customer reviews of your experience once you are done shopping at a store like Adelante. Using US-Reviews, you can detail your negative or positive experience and potentially help future customers engage with or avoid this brand.
About Adelante
Founded by Peter Sacco in 2016, the Adelante Shoe company was started as a means to end poverty in Latin American communities. The goal of the for-profit business is to provide well-paying jobs to poverty-stricken families in Latin America to see economic growth and development in their communities. Furthermore, the company is a creative means to increase value creation instead of profiting from the business. Essentially, the company claims to be using capitalism to help reduce poverty in this country while promoting global developmental inclusivity. They also claim no factories that mass-produce shoes, instead hiring individuals to hand-craft shoes for customers who place individual orders.
Products and Services of Adelante
Adelante Shoes provides customers with various shoes for men and women. Men can choose between boots and formal shoes, ranging from leather loafers and dress shoes to leather lace-up boots and Chelsea boots. Men's formal shoes consist of The Romero and The Luca in two colors (chestnut and onyx). Women can choose between sandals, leather loafers , and mules in a range of different color schemes. In terms of boots, women are offered tall slip-on boots tall slip-on boots, leather lace-up boots, and ankle boots. Adelante also offers digital gift cards and accessories such as tote bags, wallets, and purses. They also retail after-care shoe products such as polishing kits, leather care bundles, cedar shoe trees, and laces.
Is any Adelante Shoes Review Good or Bad?
Adelante shoe reviews are mixed, with some of them praising the company while others express disappointment. Words such as "horrible customer service" and "buyer beware" have been used, but more positive phrases such as "reasonable price" and "very helpful" are used simultaneously. Therefore, it is probably within your best interests to read through individual customer reviews for Adelante and determine if the online retailer is fit for you. For example, looking at reviews on Adelante boots might help you discover whether their boot selection is of great quality or not.
Additional Services of Adelante
With Adelante Shoes, the company offers a 30-day return policy for damaged or defective products within the United States. If you choose to refund, you do not receive a cash refund but instead are offered 115% store credit of the original price you paid. Furthermore, orders can be canceled free of charge if done so within 24 hours of having placed them. Regarding shipping, Adelante offers free shipping to customers in the US and charges a flat rate depending on where the customer is outside the US. Once the order has been placed, the shipping information will be emailed to the customer so that you can track your package. An estimated four days are recommended for delivery, and an additional five days if you have a PO Box address. Adelante can be reached via the support chat on their official website, or you can fill in their complaint form on the website. They can also be reached via phone during office hours. Phone: 716-265-0645
Complaints, Compliments, and Tips for Adelante
What was your experience when shopping with Adelante Shoes? And were they made from high-quality materials? Were your items delivered promptly, or did they take forever? Leave a detailed Adelante shoe review on US-Reviews and help other customers determine whether Adelante is a good brand or not. Your review can help provide a clear idea of what an interested customer's journey with Adelante Shoes may look like and if it is one they want to partake in. Provide in-depth details on aspects such as customer service, shipping, and shoe sizing.
Importance of Customer Ratings and Feedback on Adelante
Customer reviews help other customers determine whether a brand or retailer is trustworthy. This is why it is highly encouraged that you provide as much detail as possible to ensure that certain actions are avoided when purchasing from the company. For example, Adelante claims to make custom shoes per the client's request. Does the company provide a size guide to ensure you end up with a proper-sized shoe? These pieces of information can go a long way to make or break a company's reputation and trustworthiness.
Why Share Positive Adelante Customer Reviews?
Positive customer reviews can significantly increase the reputation of a business such as this. Furthermore, it can let the company know what it got right and what it should maintain. For example, if you had a good customer service experience, describing it in detail might help someone who had a bad one see that the company is not consistently providing bad service.
Why Share Negative Adelante Customer Reviews?
Negative Adelante reviews are helpful regarding online safety and saving money. If you had a negative experience shopping with Adelante, then please leave a description of the events on US-Reviews. Say the company did not provide your store credit when you refunded an item; then a review of this will let other people know they might face a similar problem. However, do not exaggerate or review bomb the company.
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Last update: January 2026
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Review with most votes
Adelante Shoes
On my third pair of shoes and again they don't fit and they refuse to give a refund. This has taken six months to order and reoder and get their shoes. Reviews on site are ver... Read onBy: Brian C