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Alamour The Label
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Dress
Worst customer service ever! I bought a defective item and have been trying to return it since July. They're unresponsive and when I filed a dispute with my credit card, they told me I was committing fraud when all I've been trying to do is return it. Finally returned it and never got a refund or credit! I posted on their Instagram and they deleted my comments!
Dresses
Be warned do not buy from this company, dreadful dresses, awful quality, they are scammers based in Brisbane, only a few employees, sending you the cheapest dresses from china with terrible materials, NOT fit for purpose, unwearable. YOU will lose your money, your taxes and have to pay to return, they do not refund only store credit - read the reviews on the AUS sites -
Ball dress
I bought the Clarina Gown - Red for $550 AUD. When it arrived, the flowers which are photographed to be on the dress in the images on their website, were only partially there, and the dress was poor quality. There was an entire empty patch on the front of the dress with no flowers, just mesh so it was completely see-through, unlike the photographs on their website. When I contacted customer service, I was only able to get store credit, no refund, and even to get the store credit, I had to ship the dress back for $65. Additionally, the store credit could only be used on a purchase costing more than the value of the store credit ($550), and did not cover shipping which was an extra $30. I had to spend over $100 extra in total, with the shipping back and all. Terrible service. Would not recommend and will not be purchasing again.
Prom dress
My daughter found a dress on the site Alamour the label. It was partly my fault for not reading the return policy but either way the dress didn’t fit. When I tried to return it they would only offer store credit . Because the dress was so expensive I fought with them to return it. They finally come forth with a cancellation policy stating they would refund me but take 30%. Which I agreed too. So I sent the dress back , it arrived , and I received an email saying my store credit was ready. So I’m currently fighting with them again but no one will respond to my emails ! I even emailed screenshots of the original transcript that shows they’d agreed to give me the cancellation. Horrible, horrible, horrific customer service on rediculously over priced dresses!
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Do not buy anything from Alamour the label, website, My daughter bought 2 of the same dresses in 2 different sizes and they would not return the 2nd dress. They said it was store credit only. When i went to send it back for store credit only, they charged $100 for the return! If you buy something from here you will be sorry…