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Annie Selke
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Safety Net Rug
The rug is fine but you cannot reach anyone ever on customer service. No one answer the phone, I left a voice mail 2 days ago and I emailed them but it is a black hole. You pay them a lot of money and order something and you have no idea when or if it is going to arrive. For all the money they charge for a rug, they should at least be able to answer the phone and return a phone call or email.
Rug and rug pad
I like the rug. However the rug pad comes in two pieces. This is not noted anywhere. You cannot reach anyone at the company by email or phone. I finally called the number listed as “Trade” which is the brick and mortar side of the company. This lady was helpful but it should not be so difficult to reach a customer service/ support person. I would NOT have ordered the rug pad from them if I had known it would arrive in two pieces. I could have purchased this in the city where I live. If I return it, I will eat the cost of the return. I likely will not order from this company again.
Sheets, carpet, duvet
I'm in the market for sheets again and I hate writing a negative review about a company i thought so highly of but here you go. One item I purchased was the Citra Gray 9x12 wool rug when I bought my new home 5 years ago. It was around 4k and was not straight on one side. Unfortunately is was a side that really showed in the room. It angled. I wrote the company and did not get a reply.
i bought two sets of queen sheets, very expensive as i recall, and one bottom sheet was thread=bare almost immediately. I actually thought it was crumbs in the bed - but it was balled up thread all over the middle of the sheet. The other pair was fine and I still love them.
Bought their white cotton hemstitch duvet in whiite. Lovely but have to have it professionally pressed as it's a balled up mess out of the dryer.
So there you have it. Wish I could get my sheets there but no longer trust either them or their customer support.
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