Banggood90 reviews
This score is based on 90 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Skeptical then relieved
At first I figured the warranty was a joke — site said a few days, and I use this thing every day for work and coffee prep — so I braced for problems. Then a small fault showed up and customer support actually sorted it under the proper EU terms. Pretty relieved.
Finally not a total loss
delivery issues, silence, automated replies. But then after couple weeks they sorted a refund and sent a replacement, and that moment I relaxed. I was relieved, even if the process was clumsy. Still a bit annoyed at the wait, but overall glad it worked out.
Quick relief
allow extra shipping time and just check updates.
Axle drama and the points trap
First day driving the axle snaps. Rear axle gives up on me. No visible crash marks, nothing. I call customer service. They tell me it was from a collision. Later they say I put too much force on it. Their explanations felt like guesswork. They didn't offer a replacement axle. Instead I got 1000 loyalty points, useless unless I buy more stuff. Delivery was slow too. Used to get better support elsewhere. Frustrating, but I laughed about it later to stop being annoyed.
Doorstep patience
Right when I was about to head out I checked my account one more time — still no dispatch. The site promised EU orders ship in two days, but mine's been sitting for over ten. I’ve emailed support three times; they’ve been polite-ish and keep saying "we're working on it, you'll hear in 24 hours" and then crickets. Kinda annoying, but the product pics look legit and the price was fair, so I'm hanging on. Had faster runs with other shops, though.
Wrong box, right fix
when I called, someone actually listened, asked a few dumb clarifying questions, and then said they'd ship the correct SKU. It was slower than ideal and I nagged them, but the follow-through was legit. When the right, snug little cover showed up I relaxed — that’s when I knew they’d made it right. Overall pleasantly surprised.
Took a chance, got a curveball
I saw this on a late-night deal feed and my buddy nagged me to try it. The watch showed up quick, but it wouldn't charge and a tiny screw was missing. Support ignored my first ticket, which made me grumpy, and I almost wrote it off. I kept pushing though, they finally sent a replacement and sorted the shipping refund. Still a messy start, but delivery and the eventual customer service left me not completely mad. Worth a cautious try.
Weird delivery shuffle
I was standing at my sink scrolling the tracking and thinking this can't be right — said shipped from Czech Republic with paid fast delivery, then tracking showed Turin, then a rep tells me it's in the Netherlands? That back-and-forth was annoying. I emailed support, eventually they offered a refund, I'm relieved because other companies usually sort stuff faster. Service took time and felt careless, but money was returned and I'm grateful it ended without a fight. Still, delivery and communication need work.
Thought it'd be a headache, turned out okay
sent the item back (yes, internationally) and braced for customs nightmares. There were delays and a few moments of panic, but the support team stayed on it, kept me posted, and eventually sorted a refund/credit. The turning point was when they confirmed the clearance and the money showed up; at that point I felt relieved and, weirdly, impressed. Not perfect, but definitely a better outcome than I feared — overall pretty happy and might use them again.
Support failed, PayPal helped
I bought the 12MP digital camera and tried it right away — first couple days it seemed okay, looked like a normal little camera. Then the real resolution was lower, lots of black photos and "lost" images, menu settings wouldn't stick, and some software bugs. I filed three complaints, sent about 33 messages (yes, 33), and the seller kept closing the tickets saying "no response in 7 days." Very frustrating. After two months I contacted PayPal and got my money back — honestly relieved PayPal stepped in.
Almost gave up, then it turned out okay
I hesitated before ordering — it was a last-minute Christmas gift for my dad and I’d had bad luck with online orders before — so I checked and double-checked. After I paid, the status sat on pending and I had to bug support a couple times. At first they said they’d check the warehouse and get back to me, radio silence, then they claimed it was out of stock, which didn’t add up. I kept pushing and finally they found one and shipped it; arrived later than I'd hoped but intact. Still annoyed about the lack of updates, but happy my dad liked it in the end.
Still ordering after years
one package showed up in four days from CZ to BG, which I didn't expect. Price isn't the cheapest, so I compare, but overall price-to-quality is reasonable. Haven't had to use warranty in years, thankfully.
Rough start but acceptable finish
after a messy month I ended up satisfied — reluctantly. I ordered a refurbished laser engraver that arrived without tools, SD card, metal plate and power brick, air-assist was broken and a rail was dodgy. I sent photos, videos and lots of detail, and at first Banggood stalled, blamed their supplier and even asked for a serial number from a different brand. They offered a tiny refund at first. Compared to other vendors I've used this was slow and clumsy, but after persistent follow-up they finally sent the missing parts and a reasonable refund.
Unboxing a ghost
forms, photo requests, they questioned my video, felt like proving a ghost. After a lot of back-and-forth they sent a replacement. The second unit actually works: solid weight, smooth finish, buttons click nicely and it fits in my hand. Not perfect — a tiny scuff and occasional sluggish button — but usable. I'd recommend it, with a heads-up about support.
Nice radio, disappointing support
occasional stick jumps, channels cutting out — annoying mid-flight surprises. I reached out to Banggood expecting the legal warranty or at least help, but they said their 180‑day commercial warranty had expired, so no support. Kinda gutted, since the hardware feels premium. Tip: buy local or get extra coverage, and test thoroughly when it arrives.
Returns are a headache
Not impressed with the return handling. I bought this RC plane to fly on weekend afternoons at the park and to mess with at my kitchen table, so when one servo failed during assembly I was pretty bummed — that would have ruined a first flight. Shipping was fast, assembly clear, but customer service stonewalled me about a refund. I had to open a PayPal dispute. After pushing they said they'd refund only if I boxed it up, paid postage and shipped it back to China. That's not reasonable for a defective part. I stayed skeptical the whole time, and honestly felt like they counted on people giving up. Use caution; be ready to fight if something's wrong.
Surprise help
I first spotted these shears in a gardening group and my neighbor actually tipped me to buy them. I ordered the VIOLEWORKS cordless set and it showed up on time, well packed. At first the batteries wouldn’t click in — annoying, right — but customer service picked up after a few messages and actually moved things along. They offered a replacement and a small refund and helped arrange a return option. Not perfect. A bit of back-and-forth. Still, delivery was smooth and the rep was patient, which I appreciated. So yeah, glad I listened to that tip. If you want decent delivery and a helpful rep when things go sideways, this was fine for me.
Counter confirmation
Unpacking it at my kitchen counter I realized this one would stick. I’d ordered a compact USB-C charger from an overseas site because the price was tempting. For a few days it just sat on the shelf while I tested ports, tested cables, then used it during my commute mornings. The real moment I knew I was satisfied came on a rushed Wednesday — phone, earbuds, and tablet all topped off before I left, no slow-drain drama. It’s sturdy, small, and hasn't gotten hot in a week of daily use. Customer service was slow when I asked about a warranty, and returns would be a hassle if I needed them, so I’d buy again mostly for the price and convenience.
Small-business letdown
supplier this, supplier that, and even a request for a serial number from a different brand. They offered a tiny refund for well over $100 of missing bits. After dragging for almost a month I had to do a chargeback. Glad my bank finally helped, but service and delivery were weak.
Not worth the wait
they still haven't heard from the carrier, please wait. Like that'll change if I ping them again next year. So I never actually got to feel the speaker in my hands or test the buttons — I imagined a small matte thing, easy to move from kitchen to balcony, but never did. The actual product is a maybe; the service and handling? Not great. If you want something for daily use and peace of mind, I'd go with sellers that show tracking updates and give refunds without the runaround.
About Banggood
Banggood is a Chinese e-commerce company that was founded in 2006. It provides a platform for connecting Chinese manufacturers with global consumers, offering a wide range of products across various categories such as electronics, clothing, home goods, and more. The company emphasizes competitive pricing and fast shipping, aiming to offer an alternative to Western online retail giants. Banggood has grown significantly since its inception, expanding its offerings and shipping to numerous countries worldwide, thus becoming a notable player in the global e-commerce market.
Details
Contact Information
BANGGOOD TECHNOLOGY CO., LIMITED Room 38, 11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N.T., Hong Kong
Hong kong
China
Categories Banggood
Fashion | Home and Garden | Sport & Outdoor | Electronics | Office, Hobby & Party Supplies | Online Shop
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Last update: February 2026
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Review with most votes
Best e-commerce one-stop shop
I use banggood like all the time. It has been like few years now. Their service, range of products, variety, everything has been so much better. Lot of electronic appliances or ... Read onBy: Earl Dexter