Chiko57 reviews
This score is based on 57 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not great, but not a disaster
Not impressed at first, but they're survivable. I paid way too much and expected better. The photos promise leather; you get a shiny plastic feel and metal bits that stick out. I was hesitant to wear them for my daily commute and errands. They did scuff easy and felt cheap. After a few wears they didn't fall apart though, and I keep them for casual outfits. Still, overpriced.
Different than the pics
delivery was quick and CS actually responded right away, which helped. Still, the shoes themselves were a real letdown.
Big price jump, disappointing
the shoes are okay but that price hike makes me think twice. I first saw them after a friend tipped me and bought a pair in April 2024 for about AU$127. Went back in October for a different color and ended up paying $183. That’s not normal inflation — feels like gouging. Sizing is hit-or-miss and support didn’t help much, so mixed but wary.
Price shock, comfy surprise
I remember halfway through slipping them on and thinking, hmm, did I just pay too much? I’d been burned by cheap brands before, so I approached this order with doubt. But wow, the feel won me over — cushioned sole, firm yet flexible upper, heel support that actually holds. I still grumble about the price jump from my earlier pair, but wearing them daily, comfort softened that complaint. Would like fairer pricing though.
Kept coming back
I didn't expect to keep coming back, but here I am. Over the last three years I've ordered five different pairs. The shoes hold up. Two times I sent a pair back because I changed my mind about the look, not because they were bad or photos were misleading. Returns were easy and customer service replied fast and walked me through it. Delivery showed up on time, sometimes earlier, and packaging was fine. I've had worse support elsewhere, so this feels reliable and friendly.
Kept coming back
Right when I slipped into my first pair at home after seeing them on a friend, I kinda knew they’d be my go-to. Over three years I bought five pairs; I returned two because I just changed my mind about the style, not the shoes. Returns were easy and quality stayed steady. One pair needed a few wears to break in, but otherwise I keep telling pals about them.
Three pairs, mixed result
actually comfortable and not as flimsy as I expected. So my doubts about the shoes themselves mostly disappeared. The problem is returns. Because it was classed as a bulk order they refused returns and customer service stopped answering my reminders. Glad they fit, but annoyed by the policy.
Finally a decent response
after two ignored reminders they finally answered and agreed to take back one of the three pairs I’d ordered. At first I felt duped — product shots didn’t match reality and their bulk-order policy sounded like a brick wall. For a week there was radio silence, which was maddening. Then support offered a partial refund and a return label, unexpectedly. Not perfect — price still felt high and I won’t order three at once — but that reply is what made me satisfied. Shipping itself was fine; overall mixed but salvaged.
Nice leather, annoying return charge
I liked the shoes — solid leather, looked exactly like the photos — and pretty comfortable — but the returns process annoyed me. I accidentally ordered size 7 instead of 7.5 and had to place a new order, then pay £29 to send the wrong pair back (yes, really). Customer service answered promptly and sorted the exchange, new pair arrived in about a week, refund showed up within the month. Not flawless, but works; I’ve had worse with other shops, so overall still decent.
Sizing mix-up ended well
double-check size before checkout to avoid the extra cost.
Oddly pleasant delivery
I wasn’t expecting much going in, honestly — figured it might be slow or weird. I ordered this about a week ago and the package arrived earlier than I thought, which was a nice surprise. Tracking looked a little old-school and kind of clunky, but it did update and the courier left it in a safe spot. I had to email customer support with one small question and they got back to me faster than I’d hoped, polite and to the point. Not everything was perfect — the tracking site could use a facelift and I had a tiny follow-up hiccup — but overall I’m relieved and actually happy with how smoothly delivery and service were handled. Felt good to get it without drama.
Not worth the time
customer support didn't help, so I gave up. I ordered a pair of everyday sneakers for commuting and walking the dog. The delivery company apparently took the package — I even had video of the person taking it off my porch. Chiko told me to deal with the shipper. The shipper replied slowly and claimed they'd refund Chiko, and I should get my money from them. Chiko then asked for proof that the shipper promised a refund. I sent the footage. Now they're asking for yet more evidence. Weeks of back-and-forth. No refund, no replacement, very little ownership from the seller. It's frustrating and honestly a waste of time.
Shaky start, glad with the shoes
carrier misplaced the box and I had to send a short clip and screenshots before the seller moved. It took extra patience, but I’m relieved it ended with a refund and a replacement offer — glad it worked out in the end.
Not what I expected
14-day window, you pay shipping, and there's a hefty restocking clause if you miss it, so plan on costly shipping. Also seems like the same styles you see sold cheaply overseas, just marked up a lot. Customer service replied but didn’t resolve the material question. Bottom line — not a scam per se, more oversold value. Buy if you don’t mind compromises and can live with the logo.
Lesson learned the hard way
don’t buy from them — I got burned. I ordered a package about two weeks ago and at first I was actually excited (yes, me, like a kid), but the tracking went weird and then suddenly it said “delivered.” Problem: nobody at my house saw a courier, not even the dog. The tracking page looked sketchy — like one of those fake-progress sites — and the seller went from polite to invisible. Emails bounced or got blocked, and their phone route just dumps you to voicemail with no real person. It’s annoying and a little enraging, honestly. I still don’t know where my £100.69 went. If you value your money and sanity, skip these folks.
Not leather — yet surprisingly alright
good-looking, comfy shoes, but the leather claim is misleading. I first saw these on the site after a coworker mentioned them — she liked the style, so I ordered the Mackenzie Open Toe Block Heel and the Kimalena Round Toe Block Heel. First impression: both fit well and there’s decent cushioning, sturdy feel, no complaints about walking in them. Now the annoying part — they’re labeled as leather, but they definitely smell like synthetic, like PU. Maybe a tiny leather trim somewhere? I couldn’t find any real leather by smell or touch. So I was skeptical at first, honestly. That skepticism eased once I wore them — comfort and design won me over. Still, advertising should be clearer; if it’s mostly synthetic, say so, and price accordingly. Overall I’m satisfied with how they wear, just wish the product page wasn’t, well, a bit misleading. Small qualm, but it matters if you were after genuine leather.
Small win after a sketchy buy
I remember opening the box and feeling immediately off. The logo on the shoes screamed “corium shoes” and looked cheap. I’d seen super low prices like $10 on other sites, yet I paid over a hundred — not great. But the real moment I felt satisfied was when I dug into their return policy and actually asked for a refund. It’s annoying that they expect you to cover return shipping and force a 14‑day window with a 50% restocking fee if you miss it, and yeah the materials looked like plastic despite being listed as leather and rubber. Still, reading the terms made my next move clear, and I felt relieved to take control. I’ve had worse runarounds from other companies, so this wasn’t the worst outcome. Not thrilled about the product, but glad I pushed for a refund and documented everything — that’s the bit that left me feeling okay about the whole thing.
Not what I expected, but comfy
super cushioned, solid build, really comfortable right away (the fit is spot on). But yeah, the scent gave it away — smells like polyurethane, not genuine leather. The listing saying “leather” made me pause before buying and it felt a bit misleading. Maybe there’s a tiny leather trim somewhere, but I couldn’t find any real leather panels. Still, for my back and the long days on my feet they do the job, so my worry mostly went away when I actually wore them. I’m glad they’re comfortable and well-made, just wish the product page was clearer — and honestly, I’d expect a lower price if it’s not real leather. Overall a mix of relief and annoyance.
Pretty shoes, sketchy guts — mixed bag
I fell for the look, but the build let me down — and then I had to fix them out of pocket. I wanted these boots because I needed something sturdy for daily wear — my lower back gets cranky if my footwear doesn’t have decent support, and I was looking for a pair that would go from commute to evening without looking schlubby. They arrived looking great, fit well, and honestly gave me a confidence boost the first two times I wore them. So at first I was kind of thrilled.
But on the third wear the back zipper failed. Like, it just gave out after only a few hours total of wearing time. I actually ended up cutting the boot to free my foot, which was annoying and a little upsetting — that’s not the kind of drama you want from shoes. The smell of adhesive stuck around for days, too, which made me wonder what materials they used. I sent photos and an email and expected at least a reasonable reply, but the company basically denied there was a manufacturing defect and didn’t offer anything useful. That lack of accountability stung more than the broken zipper itself.
I should stress: the boots look great and the sole/support were fine for my back — that’s why I was so disappointed. I didn’t expect to be paying a premium and then dealing with a catastrophic zipper on day three. In the end I paid a local cobbler to replace the zippers because I wanted to keep the style and the comfort I’d gotten from them. That repair cost was another hit on the wallet and made the total far more than I planned.
Emotionally, I felt let down but not enraged — like, I get stuff happens, but offer a fix or a refund and we’re friends again. If you’re thinking of buying these: if you love the look and accept there might be quality hiccups (and you have a cobbler nearby), they’re salvageable. If you want something reliable straight out of the box or don’t want extra costs and fuss, maybe skip them. I hope the brand tightens up quality control because the design is great; they just need to match that with durable parts and better customer care.Back to wearable, but not happy about it
local repair over brand warranty. If you’re considering these boots because of how they look, be aware of the risk you might wind up paying more to make them functional. If you see them in a store, try the zipper a few times before you leave and sniff for that glue smell. I’m posting this so someone else can skip the same headache; that moment of relief when they were finally fixed is worth mentioning, but it doesn’t erase everything that went wrong.
About Chiko
Although many online stores are offering different shoes in the market, finding one that stands out from them all is a daunting task. So, where can you find a store offering competitive pricing, unique designs, on-time delivery, impeccable quality, and the most efficient service in the footwear industry? So if you are a fashion-forward customer looking to add to your collection, then Chiko is one online store you can visit. Learn more about Chiko by reading honest customer reviews of the products sold at their website on US-Reviews.
About Chiko
Chiko is an online women's fashion shoes store established in 1999 by Judy Chin and R. Kolkman. Chiko has grown to become a leading online retailer of trendy and integrated fashion accessories around the globe. The company offers customer-oriented shoes and handbags that match the current trends in the fashion industry. Further, Chiko insists their footwear come in fashionable designs, impeccable craftsmanship, and are sold at affordable prices. The company asserts the number of customers looking to purchase shoes that offer unique designs, impeccable quality, and are reasonably priced has increased since launching the first Chiko ready-to-wear collection. In addition, Chiko claims they want to provide their customers a unique shopping experience that combines the values of traditional shoe creation with modern technology and an abundant industrial supply chain.
Products and Services of Chiko
Customers looking to purchase footwear can comfortably do so on the Chiko website and have their orders delivered straight to their doorstep. The various categories on offer at Chiko online store include women's shoes, men's shoes, handbags, and accessories. Additionally, there are various trends of shoes on sale at Chiko online store, which include Chunky Soles, Platforms, Embellished, Chain, Pearl, Square Toe, Sculptural Heels, Kitten Heels, Mismatched Shoes, PVC Clear Shoes, Animal Print, Mary-Jane, Slingback, and Loafers. Chiko online store accepts payment via PayPal and Credit Card. Additionally, customers can use Chiko's shoe size guide to ensure they get their shoe order right when ordering from the Chiko online store.
Chiko Shipping & Return Policy
Chiko claims they ship to all countries. Also, they offer free express shipping worldwide on orders purchased from their online store. Also, customers have to allow 7 to 10 business days for in-stock items to be shipped. However, Chiko claims they will not ship to PO Boxes, Military APO, or FPO boxes. Chiko's return policy allows for the return of the unused, unworn, undamaged items in their original condition & their original packaging and is returned within 30 days from the date of purchase.
Compliments, Tips, Complaints, and Reviews about Chiko
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Last update: November 2025
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Delayed order status
I bought something almost two months ago and I've been patiently waiting to hear about my order. I get that it can take time to process, but come on, it's now March an... Read onBy: kellie