DOKODEMO Reviews

: 21
52% Would buy here again

Most relevant positive review

  2024-03-26
New makeup brushes
I got some new makeup brushes from this site and I have to say, they're amazing! They are re...Read on
pat

Most relevant negative review

  2024-03-31
Makeup products
The customer service at this store is just awful! I had a problem with a delivery that didn'...Read on
travis

Review with most votes

  2019-10-12
Good range in makup
I am very new so i needed the basics to buy . its quite hard to get the list like that. However ...Read on
Grace sameul

Reviews (21)

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  • Ordering

    Service

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    Would buy here again
    Overall

    supperment

    I oder supplement from Dokodem website. On April 9th 2020.
    The total charge has posted on my credit. As today, April 24th I still not received the items I order online. I try contact " cumster spport " site, never get any reply, I do not know either they not able to read in English or DO NOT care.
    From information I gether from their websit indicated Shipped on April on 11th April in Japean area.
    No indicated information from US postoal service., I do not believe the items never left Japan.
    I made stop payment on credit company. Never will order anything from their website again. Read carefull.. in small print, DOKODEM is respondsible any customer ageny nor the postoal service.


  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    health

    I wanted a product that is sold out in North America. I chose the expedited shipping, so I could receive the shipment within a week. After 4 days, I looked at the status of my order, it still hadn't shipped.

    I sent an email to DOKODEMO to cancel the order, within an hour of sending the email, I received a email that the order had been shipped. When I tracked the parcel, the status was "shipping within Japan".

    My shipping cost for this parcel exceeded the value of the parcel. I'm not getting the parcel when I wanted it, so the expedited shipping was a waste of money. I am not convinced that this was a coincidence that my parcel was shipped immediately after they received email, regardless, 4 days just to fill the order is way too excessive.

    for some reasons my phone has block or error as 403 forbidden. how to fix it?

    Did you receive your order? If you didn't, did they refund you?


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