Duke and Dexter28 reviews
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Loafers return for incorrect size
I had a pretty bad experience with this company lately. I had to send back some loafers because they didn't fit right. It's been over two weeks since I sent them back, but I still haven't heard anything about getting my money back. I've sent several emails asking about the refund, but no one has gotten back to me. Their customer service is seriously lacking, and it just makes me really frustrated.
Van Gogh loafers
I just bought a pair of Van Gogh loafers from this company and I have to say, I'm super impressed with how stylish and well-made they are. And the customer service from Alana and Chloe was top-notch. They were so good at keeping me informed and made the whole buying experience really easy. I totally suggest this company to anyone who wants a local brand that has cool and high-quality products.
Well-made shoes
The people at the store were super helpful and quick to respond. I had a little problem with my order, but when I talked to them about it, they fixed it right away. The shoes are really top-notch, and I always get a bunch of compliments when I wear them. All in all, I had a really great experience with this company.
2 weeks no refund
I sent back my order like 2 weeks ago and still haven't seen my money. I've been trying to reach out through email but haven't heard anything back. Then I messaged them on Instagram and got completely ignored. They even wiped out my comments! This is crazy unprofessional and I feel totally ripped off. I'm definitely reporting them to the Consumer Ombudsman.
Order delivery and customer service experience
After UPS messed up and lost my package at first, I reached out to this lady named Alana from the company's customer service team. She kept me updated and helped me out until I finally got my hands on my shoes. UPS was really dropping the ball with their lack of communication and effort in finding my package, but Alana was a lifesaver in getting everything sorted out. It took a while and there were some bumps along the way, but I did end up getting my order, and I'm grateful for all the help from the company.
Black pointy shoes
I just bought a pair of black pointy shoes from this store, but I was kind of bummed because they didn't look like the picture online. The black part in the front was way longer than I expected, so the shoes ended up looking extra pointy. And to top it off, there was an extra 100€ fee for shipping to Europe that I didn't know about.
Handcrafted shoes
I just bought a pair of handmade shoes and was so impressed with how well they were made and how unique they were. They looked beautiful and had a really nice finish that was even better than I expected. Plus, they arrived much faster than I thought they would, which was a great surprise. The customer service I got when I ordered them was top-notch and I'm super happy with how everything turned out.
Sneakers purchase
I bought a pair of sneakers from this brand a few months ago and let me tell you, they fit like a dream. The packaging was on point, from the box they came in to how they were presented overall. It really elevated the whole vibe.
About Duke and Dexter
From the way man has evolved to how it is technologically, one can only wonder if the stories of them being primitive or like cavemen in old books and legends is true. We hear of stories or see in recent day movies that we once used leaves as clothes and evolved from that to the use of different small fabrics to cover our bodies. This truly is amazing as it shows how we have been able to make do of the things we have to create new things we use nowadays. Like the clothes and fabrics, we use in today’s fashion were created by ourselves, some of which are even handmade.
Are you a fashionista seeking to explore the different kinds of trends available? Well, we have heard of a handmade product fashion company called Duke and Dexter. But we can’t tell if they can get you covered. We, however, suggest you read the honest customer reviews of Duke and Dexter on US-Reviews before considering investing in any of their products and services.
About Duke and Dexter
Duke and Dexter is a London footwear label. It maintains to make handmade shoes and sneakers and has its roots in the global community working with athletes, artists, designers, and more. Duke and Dexter have gained international recognition, selling their products over various countries across the globe and at the same time worked with international retailers like Harrods, Nordstrom.
The over 80 years old company prides itself on the precision of their skills in their handcrafted products and ensures that their products are crafted to standard. Duke and Dexter are active in social media platforms like Facebook, Twitter, Instagram, YouTube, and customers can contact them through their general email at info@dukeanddexter.com for different inquiries and support.
Celebrities that make use of Duke and Dexter
As a brand, Duke and Dexter claim they have partnered with a lot of celebrities like Ryan Reynolds, Justin Timberlake, Jonah hill, Snoop Dogg, Rihanna, and more.
Products and services of Duke and Dexter
Duke and Dexter’s products include a wide variety of crafted handmade products like sneakers, loafers, boots, accessories, and so many different collections in stock. They pride themselves on the durability of their products. Duke and Dexter products are mostly designed in London and handmade in England and therefore have their base in the heart of the UK. Their cobblers they say are soon to be regarded as new icons and their products have a big impact on the planet and creating more names for England.
Shipping and return policies of Duke and Dexter
Duke and Dexter operate on different express or standard courier services. They have the UK express courier of 1 working day and standard courier service of 2 working days. They have the US express courier of 1-2 working days and the standard courier service of 2-5 working days. For anywhere in the world for delivery, they have the worldwide express courier service of 1-5 working days and the standard service of 3-6 working days.
Duke and Dexter make use of an extended return policy of 60 days and customers can make returns if they comply with the procedures for their various return policies.
Compliments, complaints, and tips for Duke and Dexter
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Contact Information
16 Earlham Street, Seven Dials
WC2H 9LN London
United Kingdom
Categories Duke and Dexter
Page Statistics
Seite online seit: August 27, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Sneakers purchase
I bought a pair of sneakers from this brand a few months ago and let me tell you, they fit like a dream. The packaging was on point, from the box they came in to how they were p... Read onBy: margarette