Duke and Dexter - Overall Rating based on 28 reviews
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Loafers return for incorrect size
I had a pretty bad experience with this company lately. I had to send back some loafers because they didn't fit right. It's been over two weeks since I sent them back, but I still haven't heard anything about getting my money back. I've sent several emails asking about the refund, but no one has gotten back to me. Their customer service is seriously lacking, and it just makes me really frustrated.
Van Gogh loafers
I just bought a pair of Van Gogh loafers from this company and I have to say, I'm super impressed with how stylish and well-made they are. And the customer service from Alana and Chloe was top-notch. They were so good at keeping me informed and made the whole buying experience really easy. I totally suggest this company to anyone who wants a local brand that has cool and high-quality products.
Well-made shoes
The people at the store were super helpful and quick to respond. I had a little problem with my order, but when I talked to them about it, they fixed it right away. The shoes are really top-notch, and I always get a bunch of compliments when I wear them. All in all, I had a really great experience with this company.
2 weeks no refund
I sent back my order like 2 weeks ago and still haven't seen my money. I've been trying to reach out through email but haven't heard anything back. Then I messaged them on Instagram and got completely ignored. They even wiped out my comments! This is crazy unprofessional and I feel totally ripped off. I'm definitely reporting them to the Consumer Ombudsman.
Order delivery and customer service experience
After UPS messed up and lost my package at first, I reached out to this lady named Alana from the company's customer service team. She kept me updated and helped me out until I finally got my hands on my shoes. UPS was really dropping the ball with their lack of communication and effort in finding my package, but Alana was a lifesaver in getting everything sorted out. It took a while and there were some bumps along the way, but I did end up getting my order, and I'm grateful for all the help from the company.
Black pointy shoes
I just bought a pair of black pointy shoes from this store, but I was kind of bummed because they didn't look like the picture online. The black part in the front was way longer than I expected, so the shoes ended up looking extra pointy. And to top it off, there was an extra 100€ fee for shipping to Europe that I didn't know about.
Handcrafted shoes
I just bought a pair of handmade shoes and was so impressed with how well they were made and how unique they were. They looked beautiful and had a really nice finish that was even better than I expected. Plus, they arrived much faster than I thought they would, which was a great surprise. The customer service I got when I ordered them was top-notch and I'm super happy with how everything turned out.
Sneakers purchase
I bought a pair of sneakers from this brand a few months ago and let me tell you, they fit like a dream. The packaging was on point, from the box they came in to how they were presented overall. It really elevated the whole vibe.
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Sneakers purchase
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