EXO Drones30 reviews
Featured Reviews
Reviews (30)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Drone purchase with 2-day shipping
I recently bought a drone from this company and went with 2-day shipping. Unfortunately, dealing with their customer service wasn't great. Even though I paid extra for faster delivery, my package didn't ship when they said it would. The tracking details were late, and when I asked about it, I got mixed messages. The reps said my package would come on time, but it was pretty obvious there were shipping problems. They even tried to blame a system glitch for the delay, which just didn't cut it. All in all, I was really let down by the service and the poor communication during the whole thing.
Purchase of a drone with faulty app
I recently bought a drone from this company, and let me tell you, it has been a real pain. The app they said to download doesn't work - it keeps crashing whenever I try to use it. When I contacted customer service for help, it was the worst service ever. They just kept saying to update the software, but that didn't fix anything. It's been more than a month now, and I still can't get the drone to fly right. I feel like I wasted $320 on something that's basically useless. I had to go to my credit card company to get my money back. Bottom line, steer clear of this company if you want good customer service and a product that actually works.
Drone purchase
I just bought a drone from this company and I'm super bummed about how low the quality is. The thing is a total dud, constantly showing error messages. When I reached out to customer service for help, all I got back was useless responses and no way to get the parts I need. This drone isn't even a year old and it's already acting up.
Mini Pro Drone
I recently bought the Mini Pro drone from this company, and I was really excited about it. However, turns out it's just a cheap knockoff made by some company in China. The website claims it's a US company, which is a total lie! The drone keeps overheating and flying all over the place. I've been trying to return it, but EXO Drones' customer service is terrible. They never answer the phone, and all their emails seem to come from China. I'm still waiting for a return authorization, and it's been a total nightmare dealing with them. Seriously, don't waste your money on this company. It's a complete scam!
EXO Blackhawk2 Pro
I just received my EXO Blackhawk 2 Pro and am excited to fly it for the first time soon! One immediate drawback for this beginner is not knowing anything about the required license to fly it(either the easy "flying for fun" license or the more extensive "commercial use" license). Additionally, just received today, an email explaining a new requirement for a "Remote ID" starting 09/16/2023. There is a list of drones that already have the remote ID installed(EXO is not on it). The list is here:... If your drone does not have the remote ID, you are required to buy a "broadcast module." I cannot imagine how much more clunky it will be to have to lug this thing around(I have no idea of what its size will be). And, of course, they recommend only buying drones that have a remote ID already installed.
EXO Cinemaster2
After doing my research, I purchased the Cinemaster2 drone in December 22 as a Christmas present for my son. within 2 weeks the included battery would no longer take/hold a charge. I subsequently made a support request for an a replacement battery. EXO was very quick to respond and sent me out a replacement. HOWEVER, the replacement battery will not hold/take a charge either. I am not sure whether I am just unlucky and receiving dud batteries or if there is a ... issue with the product. Regardless, I am now stuck with a drone that is TOTALLY USELESS and NO I will not be purchasing an additional battery... once bitten, twice shy. So, if you are shopping for drones, I would definitely recommend looking for an alternative to EXO.
Purchased Exo Ranger
I purchased a drone last year and the transmitter has broken. The LiveChat does not exist (tried 5 PCs with many browsers). I have also filled out many support emails with no responses. No phone associated with the company is being answered.
It appears that Exo drones has gone out of business and selling off their remaining stock. I would not send them any money!Cinemaster
Done does not work and I cannot reach anyone. Only get automated response. No way to call either. I now have a $800.00 paperweight. Very disappointed!
EXO Blackhawk 2 PRO
It is a scam, they took my money, sent me a drone that stopped working after 45 minutes and never replaced it. Although I paid EXO Care twice and send back the defective drone. Now I have nothing and they have above $1,500 of my money. What a scam.
Blackhawk 2 Pro
The drone broke after only a combined 45 minutes of flight, no crashing. Although I paid for the replacement as per the warranty and returned the drone, they failed to send me the replacement. They have apologized numerous times and promise to send expedited but they do not.
EXO RANGER PLUS
Purchased this drone with obstacle avoidance and when I unpacked the box NO obstacle avoidance part in the box. I’ve been trying to contact support for two days now and have yet to receive any response. I find this unacceptable and concerning.
I feel like I’ve been scammed into spending extra money for nothing. Looks like a bait and switch sales tactics. They often run “so called sales” for max discount for the first X number orders then when you place your order it gets bumped to a lower discount because the first X number has been reached. Scam
If you’re expecting ANY LEVEL OF SUPPORT FROM THIS COMPANY- FORGET IT!
Spend the extra $$ and purchase a drone from a REPUTABLE company that has a history of great service and prioritizes customer satisfaction.
EXO IS NOT ONE OF THEM!EXO Blackhawk 1
I bought my first EXO blackhawk about 14 months ago. I had nothing but frustrations with it. Could never get the support staff to help me solve the issue. So finally after 6 months they decided to send me a replacement. This one was O.K for a couple of months but again I started to have serious issues again. They have not been able to tell me what the problem might be. I have no Live View screen anymore. I wanted to ship it to their Repair Shop to get it fixed but guess what: they no longer even have a repair shop. So now I am stuck with this piece of junk.
EXO Blackhawk Mini Pro
I read the Website for EXO and it said it was a USA company. I ordered a Mini Pro and found the drone is just a remake of the old Hubsan Mini Pro and has the same faults with overheating and bad stability. I contact support and found that EXO is using Hubsan support in China with limited contact which was the same support problems I had with Hubsan. I contacted support online and found the company return page did not work, redirect did not work and there was no way to return the drone with their system even though their policy was clear. I did use message chat to converse with someone who confirmed their system did not work. I am still waiting to get a RMA label to send this piece of junk back. I started my return the same day I got the drone! This is now 4 days that I get emails from 1 am until 3 am from China wanting me to keep the drone or order a better model. I am not happy with EXO and this is just a China knock off company which is a simple fraud just to sell cheap china products.
Exo Ranger 7X
After sending requested description, pictures, and videos of defective drone, tech service refused to respond to request for warranty RMA. The drone/controller would not communicate. would not allow calibration or flight. I guess that (no communication) is SOP at EXO.
Wrote a review on their web site, and guess what: they would not post it.
Seems I now own a very expensive paperweight.mini pro 64GB with obstacle avoidance
Exo MINI pro rocks! Exactly what I was looking for in a drone. Easy to use is a plus and the part 107 course i might use in the future. And exo not supported by the CCP!!
Blackhawk 2
Overly happy with my Blackhawk 2 Pro. The camera is just so impressive. Range is also really good, and battery life really long. I had other EXO Drones in the past and they were so-so, I mean good for the money but not thatttt good, but this new one is ?
exo drone ranger plus
Absolutely disappointed with the poor service from a company that supposedly prides on customer service.!!!
Multiple text exchanged and many where ignored and I still have NOT RECEIVED IT
Based on my experience, I would NOT recommend EXO Drones to any of my colleagues.
I have had multiple text support messages since April 18 regarding the replacement using the Insurance that I purchased.
Every time, I am told that they would "personally" take care of the issue.
There has been no follow up emails or any type of message communications from the EXO company.
he only reason I chose EXO drones, was because of the impressive marketing regarding customer service.
Quite frankly, it is extremely Disappointing that EXO claims to deliver "excellent customer service for our North American
customers"Cinemaster 2
Big step up from my DJI mavic mini 2 on quality. Camera is the same, but quality of flight/drone just feels a lot more qualiy & responisive in the air. Service was also great to do deal with. Happy with the purchase. Glad to get out of the DJI china ecosystem.
EXO Ranger Plus
Obstacle Avoidance is near useless, drone won't move at all with it on. You can only use follow mode in optical mode, which is very very hard to get to turn on and stay on. Software is average at best and the camera is terrible. I went and replaced this with a DJI Mini 2, and the difference is night and day. Do yourself a favor, skip this company and drone, it's not worth it.
EXO Drones
Hate seeing bad reviews because EXO has been nothing but GREAT to me. Customer service is 10/10. They are merging with Hubsan this April (2022) and that just shows how well they're doing. Looks like bad reviews are mostly from a while ago, which makes sense because they only started as a company in 2020.
About EXO Drones
Beautiful mechanical birds that soar the air in a buzz. I am not referring to airplanes, but drones. A drone is an unmanned aerial vehicle, that is, an aircraft without any pilot or crew. It additionally includes a ground-based control that directs its movements. Due to the innovation of science, these mechanical aircraft have been developed to aid individuals in various aspects.
Drones are used in law enforcement, information gathering, agriculture, and lots more. They are also used by firefighters to save lives by carrying out the impossible task of putting out wildfires. A major advantage of this technology is that apart from all the tasks that it performs, they are still very affordable. Many companies claim to develop the best drones and one of these many companies is EXO Drones. If you would like to know more about this company and its capabilities, you can visit the EXO Drones customer review section on US-Reviews.
About EXO Drones
EXO Drones is a drone company that develops and manufactures drones, trains pilots, and writes compliance manuals. At this company, customers can get access to a variety of drone designs for carrying out various activities. EXO Drones boast of the ability of their drones to create amazing pictures and images very clearly and easily. EXO Drone product is made with lightweight materials and a lithium-ion battery to increase its lifespan.
Contact Information of EXO Drones
For customers who might want to contact the company, they can do so through the customer support team of EXO Drones. There is a live chat option on the official website of EXO Drones to chat with customer care representatives. The company is also active on various social media platforms such as Facebook as EXO – Drones and Instagram as exotechdrones.
Products and services of EXO Drones
At EXO Drones customers can choose from a variety of drone designs according to their specific needs or preference. Their drone collection includes the EXO X7 Ranger designed for filmmakers, developed to produce stunning resolution and high image quality. Another drone in their collection is the EXO cinemaster developed to track a location and come back to that exact location. It is controlled with smooth joysticks to capture shots. The last drone in their collection is the EXOPro Blackhawk. Other products available at their online store include propellers, launch pads, batteries, and accessory kits for their drones.
Delivery and return policy of EXO Drones
All drone products of EXO Drones have a 90 days return period where all purchased goods can be returned with full or partial payment depending on some conditions. If goods are damaged ln delivery, the customer is advised to contact the company with photo proof so that they can be assisted.
Compliments, complaints, and tips for EXO Drones
Have you purchased any products from EXO Drones? What was your experience with the product that you purchased? Do you mind sharing your feedback, complaints, or tips about their products? Your comments can help someone out there make a well-informed choice. Thanks for your time.
Bonus!
📊 How did EXO Drones shine for you?
Contact Information
Categories EXO Drones
Page Statistics
Seite online seit: August 20, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
EXO X7 Ranger PLUS - Obstacle
Package was received fast and undamaged, however as the other reviewer stated, customer service was unskilled, and difficult to work with. Drone was not functioning out of the b... Read onBy: Kris Williams