FYE Reviews
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Huge fan store for geeks and pop cult nerds
I always look for online stores like FYE. They have such a plethora of variety of items and clothes related to pop-cult characters and stuff.
I have bought quite a lot from here.. they deliver on time. They also have like various games, TV shows, music, movies, and various stuff to buy.
They have vivid variety of latest games and music released. So I get some games every month from here.
Also bought some movies as well over past few months.. mostly 4K/ UHD and Bluray DVD.
They have all sort of books, gifts, gaming acessories, toys and various houseware products to go for..Vinyl record purchase
I'm a huge music fan, and I just bought a vinyl record from this store. They had a great selection with lots of different genres and artists to pick from. The staff there really knew their stuff and were super helpful in helping me find what I wanted. Checking out was easy and quick, so my shopping experience was really enjoyable. I totally suggest this store to any music lover wanting to add to their collection.
Sold used CDs
I recently sold a bunch of my old CDs to this one place, and I gotta say, they ended up giving me more money than other websites would have. However, there was a little hiccup. They initially said they'd cover my shipping costs, but in reality, they only covered a portion of it. So, just a heads up, take that into consideration before deciding to sell your items there.
Cool stuff
I got some awesome stuff from this place and I was super happy because it came just like I expected and right on time. Thanks so much!
Recent music purchases
I recently bought a bunch of music stuff from FYE - you know, CDs and records. But man, let me tell you, it was a total letdown. I didn't get everything I ordered, and their customer service was just bad all around. I gotta admit, I messed up by ordering on my old phone, but that's no excuse for FYE dropping the ball on keeping me in the loop. I got invoices for stuff that never got sent, and on top of that, they sent me a "Mary Poppins" DVD instead of the vinyl I ordered! When I tried reaching out for help, the customer service person was a total jerk, scolded me for calling the wrong number, and then straight up hung up on me when I tried to explain. This whole experience has left me super frustrated and let down by FYE.
Vinyl record
I bought a vinyl record from this company, but I never got my order. I contacted customer service right after I placed my order, but they wouldn't cancel it for me. It's been more than a week now and I still haven't received what I paid for. Also, the total cost they show you at checkout isn't the actual final cost - they sneakily tack on taxes after you've already placed your order. Just a heads up, this company is shady and not to be trusted.
Backstage Pass Subscription
I've been coming to this store for a while now, and I gotta say, I'm pretty bummed out about how things are going with their video and music section. It used to be the spot to find all the new stuff and old classics, but now it's just a bunch of random gadgets and knick-knacks targeting a specific group of people. The video selection is seriously lacking these days, missing that variety and depth it used to have. I was also not happy with their return policy, which just added to my disappointment with the whole store.
CD purchase
I went to the store to buy a CD and let me tell you, it was the worst. The employees were so lazy, they didn't even bother checking in the back for the CD I wanted. On top of that, the whole store smelled like someone was smoking weed - so nasty! They seriously need to get some air fresheners in there ASAP.
FYE Backstage Pass
I had a really terrible experience with FYE when I tried to cancel my Backstage Pass. I talked to a lady named "Joan" and she gave me a cancellation confirmation code. But even with that, FYE kept charging my credit card. When I called back with the code, they said they couldn't find it and wouldn't give me my money back. It's pretty obvious that FYE doesn't stick to their cancellation rules and will even lie to customers just to keep their money. My advice is to always record your conversations with customer service when you're canceling subscriptions, so you have proof to dispute charges with your credit card company if you need to. Stay away from the FYE Backstage Pass no matter what.
Vinyl record purchase
As a customer at FYE, I gotta say I was really bummed out by how they treated disabled veterans. So, I was at the Port Charlotte mall FYE store recently and this guy named Steve kicked me out. I'm a disabled US Navy Veteran with breathing problems and I tried to explain that to him, but he just wouldn't listen. It felt like he was bullying me and it was really disrespectful. This whole situation just shows how FYE treats people who have put their lives on the line to protect our country. And to make it worse, I got an email from FYE's corporate office that just confirmed they don't really care about disabled veterans.
Unauthorized billing for subscriptions
I was really bummed out to find out that I got charged for magazine subscriptions and a Backstage Pass without even knowing about it. It's not cool to bill people without their okay and it breaks the trust we have as customers. I'd suggest being careful when giving out your payment info to this store, because my situation has just left me feeling annoyed and ripped off.
Vinyl record purchase
I just bought a vinyl record online, but when it was supposedly delivered, I never got it. So, I reached out to customer service for help, but they didn't really do much to fix the problem. Even after I asked USPS to look into it, they couldn't find the package. FYE's customer service just told me to keep working with USPS, without suggesting any other options like getting a new record or a refund. I'm pretty annoyed and let down by the lack of help from FYE.
Subscription service
I thought signing up for the subscription service would help me save some cash on Christmas gifts, but it turned out to be a total waste of time and money. The discount was basically nothing when you compared it to how much I was paying every month. And let me tell you, trying to cancel that subscription was such a pain - it was way too complicated and inconvenient. I wouldn't suggest this service to anybody.
Preordered record
I ordered this record from the store, but when it got here, it was all messed up. So, I called customer service right away to ask for a new one instead of getting my money back. They said okay and I sent it back, but then a few weeks later I saw that they had just refunded me without telling me they couldn't send a replacement. I tried to speak to someone higher up about it, but they ignored me. I was pretty bummed about how they handled it and how they didn't keep me in the loop.
DVD order mix-up
My recent experience with FYE was unfortunately disappointing. I've been a loyal customer for a while now and never had any issues with my orders until my most recent one. I ordered the movie Avengers Endgame and was pretty excited to watch it, but when I opened the package, I got a whole different DVD - A pup named Scooby Doo. It was not only annoying but also frustrating, especially since it cost me $28, including taxes and shipping. I tried emailing them and even posted on their Facebook page about the mix-up, but I haven't heard back from them at all. And to top it off, there's no 800 number to call and talk to someone about this whole mess. It's really making me think twice about ordering from FYE again in the future.
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Huge fan store for geeks and p
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