Hamilton Beach Reviews
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Stainless steel coffee maker with pod single use
The stainless steel coffee maker with single-use pods looked really nice, but dang, it just couldn't get hot enough! We were really hoping it would be a reliable and efficient coffee maker for our home, especially as a backup for when we have a bunch of guests. Unfortunately, it didn't live up to our expectations in terms of performance. To top it off, the customer service was also pretty disappointing. They didn't seem to understand our concerns or communicate well. When we tried to request a return or exchange because the coffee maker wasn't working properly, we just got a generic response saying they don't accept returns on opened or used products. It was really frustrating because we had clearly explained the issue. Overall, this whole situation was a letdown and now we're regretting buying directly from the company's website.
Product registration issue
I just got a new programmable defrost slow cooker to replace my old crockpot. It's nice looking and easy to program, but I've noticed a few downsides. The removable crock is a pain to clean - I made a simple chicken broth soup and it already stained it. Plus, the lid is too light and keeps lifting up when it's bubbling, spilling liquid everywhere on the counter and floor.
Knife review
This knife I got is total junk compared to my old ones. Can't even slice turkey or ham right. My other Hamilton Beach knives were way better, but this one is just a waste of money. I thought it would be good since I always trust this brand, but now I'm let down. It's made in China, which is fine if it's good quality, but this one is not. The motor works fine, but the blade design or engineering is all wrong. I was willing to pay more for a better knife, but this one was cheap and not worth it. I contacted them and all they said was they'll pass on my feedback. So frustrating! I'm gonna get a different knife instead.
Food Processor Purchase
I recently bought a food processor to replace my old one from the same brand. I was bummed to see that the new model just wasn't cutting it. Even though I tried troubleshooting, the processor just didn't work like it should, making it a pain to use. I reached out to customer service a few times, but all I got were unhelpful emails - no chance to talk to a real person. They suggested cutting the food into smaller pieces, which I had already tried with no luck. I explained this, but still didn't get any more help, and my case was closed without a fix. Gotta say, this whole ordeal has really left a bad taste in my mouth as a customer, especially considering how much I dropped on this product.
Kitchen appliance
I just got a new kitchen appliance and man, did I have a rough time with their customer support. Hamilton Beach is a big name, but getting help was like pulling teeth. The product itself seems pretty good, but the nonexistent customer service was a big letdown. When I'm spending my hard-earned money, I expect to be able to easily talk to someone if there's a problem. Hamilton Beach really dropped the ball on that.
Slow cooker glass lid explosion
So, get this - I was just minding my own business, using my slow cooker like I always do, when out of nowhere, the glass lid decided to explode into a million tiny pieces. I kid you not, glass went flying everywhere, and I was left standing there in shock. I tried reaching out to customer service for some help, but all I got was a bunch of excuses about how glass is fragile. They tried to make it right by offering me a dumb coupon for free shipping on a new lid for 21 bucks. Like, seriously? That's their solution for a dangerous product malfunction? I'm beyond disappointed and frustrated with how they handled the whole thing. It's just not right.
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