Huion - Overall Rating based on 20 reviews
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Drawing tablet
I recently got a drawing tablet, but it wouldn't work right out of the box. I was bummed about it, but then Jane stepped in and helped me troubleshoot the issue. She was really nice and ensured I got a replacement that actually worked. Having customer service like that is awesome and totally made my day. Shoutout to Jane for her help!
Huion Kamvas 22 plus pen pressure problem
There's also an issue with the pen pressure.
Graphic tablet purchase
I bought a graphic tablet from this company not long ago, but soon ran into a problem. When I contacted customer service, I spoke with a rep named Jane who was super helpful. She asked all the right questions and quickly fixed my issue. I was really impressed with the service.
Kamvas 22 driver issue
I had a driver issue with my tablet not being recognized, and it was frustrating since I couldn't draw without it. Customer service took a while to get back to me, but they did try to help. It ended up taking a long time to resolve, and I had to switch to an older driver version, which was annoying. It would be better if they had all the drivers on their website for easy access.
Kamvas 13 purchase
I purchased the Kamvas 13 from this store, but it was not working properly. Luckily, the customer service was really great and offered me a bunch of solutions to try and fix it. They stayed with me the entire time and I really appreciated how patient and understanding they were.
Keydial wheel replacement
My keydial wheel broke a while ago, so I finally reached out to customer service about it. They were really nice and helpful, and ended up sending me a replacement. Ever since I got my first tablet from this company, I can't stop telling everyone about them. They truly care about their customers and their products are top-notch!
Graphics tablet purchase
Just got my hands on a graphics tablet and I gotta say, it's amazing! The quality is top-notch and it runs super smoothly. The sensitivity of the pen is incredible and the resolution is crystal clear. I couldn't be more thrilled with my purchase.
Business-to-business purchase, custom invoice needed
The support team really came through for my company by providing a custom invoice. They were quick to fix any problems and super nice the whole time. I was really impressed with how helpful they were and would totally recommend their services.
Kamvas Pro 16 (4K) Plus upgrade to Kamvas Pro 19
I recently decided to upgrade from my Kamvas Pro 16 (4K) Plus to the Kamvas Pro 19 because I was having some issues with my old tablet. The ghosting problems were really getting in the way of my work, so I needed to find a solution. I contacted customer support and was helped out by a guy named Derek. Let me tell you, Derek knows how to provide top-notch customer service. He was super nice to talk to and gave me clear instructions over email and text right away. He not only helped me with the return process, but also gave me the tracking number for the new model. The new Kamvas Pro 19 showed up earlier than expected, and it's even better quality than I had hoped for. Derek's proactive attitude and great service really impressed me, and I think he deserves some recognition for all his hard work.
Kamvas 24 Pro pen issue
I recently had a problem with my Kamvas 24 Pro pen where it kept disconnecting every couple of seconds, which made it really hard to use. I contacted customer service and was happy with how quickly and thoroughly they responded. Jane, the representative, was super helpful and walked me through how to fix the issue. She figured out that the problem was caused by conflicting drivers, something I hadn't thought to look into. Thanks to her help, I was able to resolve the problem and make sure it wouldn't happen again. I was really pleased with the support I received overall.
Standalone drawing tablet, top quality
I bought this awesome drawing tablet that totally exceeded my expectations. It came in better shape than I expected, and for just 300 bucks, I got a top-notch product that not only works great as a drawing tablet but also handles gaming like a champ. The Huion Stylus HS200 pen that comes with it is a total game-changer. It's super comfortable to hold and the tablet only registers the pen, so you can rest your hand without any issues.
Kamvas 22 Pro
I had a problem with my key dial not working after a firmware update, so I contacted customer support for help. It did take a few days for them to get back to me, but once they did, they were super helpful. Jane and the team gave me clear steps and videos to help me troubleshoot the issue. Thanks to their guidance, I was able to fix my device and now my key dial is working with all my devices. I really appreciate their friendly service!
Pen tablet troubleshooting assistance
I really want to give a big shoutout to the customer service rep who helped me out with my pen tablet issue. She was so knowledgeable and patient, I couldn't have fixed it without her guidance. I seriously suggest this company's customer service to anyone who needs help, they're the best!
Graphics tablet replacement
I just wanted to give a shoutout to the support team for being so helpful with fixing my graphics tablet. Derek went above and beyond to make sure we got it sorted out and even got me a new tablet. The tech support person I worked with was super friendly and patient, which made the whole thing a lot less stressful. I really can't thank them enough for their help and professionalism.
Huion Kamvas screen sleep issue
I recently had a problem with my Kamvas screen not waking up after it went to sleep. Worried about my device, I contacted tech support for help. I was happy with how quickly and well Esther from the Customer Service Team helped me out. She not only fixed the problem with my Kamvas but also did it with great communication. I'm really pleased with the customer service and tech support from Huion.
Drawing tablet purchase
I recently bought a drawing tablet online and it's so awesome! The support team was really patient and helpful when I was struggling with emails. They stayed with me until everything was sorted out, and that was really great.
Kamvas Studio 16"
My computer was acting up after that last software update, wouldn't go to sleep like it was supposed to. So I got in touch with customer support and they hooked me up with a fast and spot-on solution. I'm all about tablets and have used a bunch of different brands for work, but this one has been by far the best experience.
Drawing Tablet Purchase
I just got this awesome drawing tablet and let me tell you, it's so cool! Had a little hiccup with it, but the customer support team really came through and fixed it up super fast. They were really nice and made sure I was happy with my tablet. Huge thanks to Jane and the team for being so awesome!
Graphics tablet
I got myself a graphics tablet and, man, I was struggling with setting it up as an extended monitor. Thankfully, this customer service dude, let's just call him Billy, totally saved the day. He broke it down for me and even taught me how to customize the buttons on the tablet, which was pretty neat. And to top it off, Billy sent me an article full of tips on how to really make the most out of my new tablet. I can't thank him enough for all his help! ?
Graphic tablet purchase
I ran into a problem with my graphic tablet and at the start, I felt like the customer service folks just weren't getting what I was saying. After a bit of back and forth, though, they finally figured out the issue and came up with a fix. It was a bit aggravating at first, but I'm grateful for their help in working through the problem.
Review with most votes
Graphic tablet purchase
I ran into a problem with my graphic tablet and at the start, I felt like the customer service folks just weren't getting what I was saying. After a bit of back and forth, ... Read onBy: dee