Lily and Bean - Overall Rating based on 29 reviews
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Special customer service experience
I had such a great time at this place. Although there was a small problem with my address, the customer service team was so helpful and made sure to fix everything with care and attention. I was really impressed by how dedicated they were to giving great service.
Special occasion gift
The customer service at this store was amazing! I had to rush my order for a special event, and the person I talked to was super helpful and fast. They got my request done in no time, so my gift made it on time. I'm seriously impressed with the service I got here. Huge thank you to that person who made it all happen!
Customized gift bag, quick turnaround
I just had to get a special gift bag for a friend who was coming to visit, and I gotta say, the service and the product at this store were top-notch. Being a repeat customer, I knew they could get it done on time, and they didn't disappoint. The bag showed up when they said it would and it was even better than I had hoped for. Everything went smoothly and without any problems. I definitely suggest this place to anyone wanting custom items with great service.
Personalized tote bag
I recently got this really cute tote bag that I personalized with my own design, and I'm absolutely in love with it! The quality is outstanding, and it's seriously the best thing ever. Also, the customer service from Lucy was amazing; she was so friendly and helpful. I can't wait to show my new bag off to all my friends!
Personalized tote bag
I just got this awesome personalized tote bag from here and let me tell you, it is AMAZING! The customer service was seriously top-notch, they went the extra mile to make sure I had it in time for my vacation. The quality of the bag is top-notch, and the fact that it's personalized just makes it even better. It does take a bit of time to get it, but trust me, it's totally worth the wait. I'm absolutely in love with it! ❤️
Anniversary bags purchase
I really gotta say, from beginning to end, I was super pleased with the service I got, especially from Lucy. I bought a 3 bag set for my wife for our 10th anniversary, but then I found out they weren't gonna make it in time. So I got in touch with Lucy from customer service, and she really went above and beyond to fix everything up quick. Not only did she sort out the delivery problem, but the bags turned out even better than I thought they would be. I'm really thankful for all the awesome help Lucy gave me throughout the whole thing.
Custom bag and 2 cosmetic pouches
I just bought a custom bag and 2 cosmetic pouches from this company. I was really happy with my purchase, everything turned out just the way I wanted. The bag did have a small issue when I got it, but the customer service team was super quick to help me out and sent me a replacement right away. I was really impressed by how friendly and helpful they were in fixing the problem. Their awesome customer service definitely makes me want to buy from them again in the future.
Backpacks for my daughter and me
My daughter and I bought backpacks from this store not too long ago, and we're so happy with them. They're really cute and seem durable. It did take a while for them to come - ten weeks, in fact - but the customer service folks were good about keeping us in the loop. The only issue was the "wrapping" we paid extra for. The box showed up all beat up and torn, so I don't think it's worth it. But our backpacks are great, so all is good in the end.
Broken strap bag
I got this bag as a little treat for myself after having my baby, but wouldn't you know it, the strap snapped on me the very first time I took it out. Luckily, Lin was super apologetic and sent me a replacement strap along with a little gift. I mean, I appreciate the effort and all, but now I'm just not as pumped about using the bag anymore. Kind of a downer, especially since it was supposed to be my first big outing after having the baby.
Review with most votes
Broken strap bag
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