Lily and Bean - Overall Rating based on 29 reviews
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Luggage Purchase
I recently bought 3 pieces of luggage and wasn't sure if I'd get them in time for my upcoming trip. So, I contacted Customer Service for help and was impressed by the great service I got. Agent Lucy got back to me in less than 24 hours and not only took care of my concerns but also rushed my order so I'd have my luggage on time. Her quick and proactive customer service went above and beyond what I expected, and made me feel like a valued customer. Lucy even anticipated my needs without me asking and made sure everything went smoothly from ordering to receiving my items. I'm thankful for her help and the seamless process.
Issue with bag
I had a problem with my bag so I sent an email to customer service for help. I got a quick reply from an agent named Lin who was really professional and attentive. They helped me fix the problem fast and efficiently. Lin really went the extra mile to help me out, and I was super impressed with the customer service.
Personalized tote for upcoming holiday
I just ordered a custom tote for my upcoming vacation and I have to say, the customer service I got was amazing. I contacted them about when it would arrive and Lin quickly got back to me with a way to speed up my order so I can have it in time for my trip. Lin's fast and personal help took me by surprise but I'm really thankful for it. I'm really excited to get my bag and bring it along on my vacation!
Quick shipping query response
I had a question about the shipping of my recent purchase so I contacted customer service. Lin got back to me quickly and was super helpful, giving me all the info I needed. The next day, my order was sent out, which was a nice birthday treat! The customer service from this team is really top-notch and I definitely suggest buying from them.
Bag for travel
I bought a travel bag about a month ago from this store because my flight was coming up soon and I needed it for my trip back home. The manager, named Lin, really went out of their way to make sure I got my bag in time before I left the country. The service was so attentive and tailored to me, it was really outstanding. I'm really happy with my purchase and the whole experience at the store.
Personalized Tote
I was wondering if my order would arrive in time for my vacation, so I reached out to customer service and they were really helpful! This fantastic person named Lin assisted me and managed to deliver my order ahead of schedule. My tote is INCREDIBLE and incredibly soft, I was surprised since it's made of canvas. I will definitely be shopping here again!
Excellent customer service
I just have to say, the customer service I got from this company was top notch. Lucy, the gal I chatted with, was super quick in getting back to me and really went out of her way to help me with my order. And when I sent them an email, they didn't skip a beat in getting back to me too. That kind of attention to detail and speed really makes them stand out. I'm really impressed and definitely recommend giving them a try.
Luggage purchase
I just bought a luggage set and had a wonderful experience with their customer service team. I needed the items quickly for an upcoming trip, so I reached out to customer service for help. They were super quick to respond and promised to speed up my shipment so I could get it on time. The whole process went smoothly, and Lucy, the representative, was so nice and helpful the whole time. I was really excited to get my new luggage set, and I wasn't let down when it arrived. The product is top-notch quality, and I'm really happy with my purchase. I definitely suggest their products and services.
Jumbo tote purchase
I recently bought a big tote from this company and I was really happy with how everything went. At first, there was a delay with my order, but when I reached out to customer service, they were quick and professional. Lin, the rep, let me know that the color I picked was out of stock and gave me the option to choose a different color. I thought that was great and picked another color. It was processed quickly and when I got my order the next week, it was the wrong size. But Lin fixed it right away and sent me the right jumbo-sized tote. I'm impressed with the quality of both bags and thankful for the awesome customer service from Lin.
First order, issue with luggage, outstanding customer service
I just got my first order from this company, but one of the luggage pieces was damaged. I reached out to customer service, and I was pleasantly surprised by how fast they got back to me. Lucy from customer service was really nice and helpful. She quickly fixed the problem and is sending me a new item without any trouble. I'm really impressed with the amazing customer service I got.
Travel bag purchase
The customer service at this store is seriously top-notch. So, I had a little trouble with my order, but Lucy really went the extra mile to make sure my travel bag got to me in time for my holiday. She was super quick to respond and totally committed to fixing any problems that came up. Because of her awesome support, my shopping experience was totally worry-free. I seriously can't thank her enough.
Luggage set and canvas tote
I just bought a luggage set and a canvas tote from this store. I needed the stuff sooner than they said it would come for an upcoming trip, so I asked about faster shipping. Lin from customer service was really helpful and made sure my things got to me way before my trip. When I got the tote bag, it wasn't the color I wanted. Lin took care of it right away and ordered a replacement in the right color without any issues. I was really impressed by how professional and kind Lin and the rest of the customer service team were in dealing with my questions and concerns. Everyone makes mistakes, but the way they handled it really made a difference in how I felt about my shopping experience. Big thanks to Lin and the Lily and Bean team for their excellent customer service.
Super quality items
They really do live up to all the hype! The things I bought were just like they were described - super high quality. I know for sure I'll be using these items for years to come. And let me tell you, the customer service was outstanding. The folks there really went the extra mile to help me out with my purchase and make sure I was happy. I can't recommend this place enough for all your shopping needs.
Ordered a bag with the wrong print
I ordered a bag from this place, but they ended up sending me the wrong print. Luckily, the customer service team was super nice and they fixed the mistake right away. It made everything go really smoothly. The quality of the bags is amazing, they're just beautiful. I would definitely recommend this place for their great products and awesome customer service!
Multiple items
I bought a bunch of stuff from here and I gotta say, I was really impressed with how good everything was. The customer service was top-notch too. The staff was super helpful and always around whenever I needed help or had any questions. Shoutout to Lin especially - she was amazing at keeping me in the loop and getting stuff done fast.
Kids' carry-on bag mix-up and corrected order
I messed up my order and accidentally bought a kids' carry-on bag instead of what I actually needed. Once I realized my mistake, I quickly ordered the right carry-on item. I reached out to customer service to explain what happened and asked for the correct item to be expedited for my upcoming trip. I was pleasantly surprised when the order showed up in just a week, in time for me to use it for my travels. I really appreciate the quick service and how they handled my mistake so efficiently.
Two bags
My time at the store was a bit of a rollercoaster, let me tell you. At first, I was pretty bummed about the late delivery of my stuff. They had told me it would take 6 weeks, which was way longer than I thought. But, when I contacted the Customer Service Team, they really came through and made sure I got my two bags right on time. Even though things started off rough, I was happy with how they fixed the problem and how quickly they handled the situation.
Unique and well-crafted products
The products from this store are really top-notch. Every item I've bought has been made with great care and is totally unique. I've never been let down by anything I've gotten here. The customer service is also excellent. When I had a question about one of my orders, a representative named Lin got back to me really quickly. Lin was super helpful and nice, which made my shopping experience even better. I'll definitely keep coming back to this store because their products are truly special and really well-made.
Quick response to delivery inquiry
I had a great experience with Lin at Lily and Bean! She got back to me really fast when I asked about the bag delivery, and now it's on its way just in time for my birthday. I'm so excited to get it!
Cute jewelry
Oh my gosh, I found the most adorable jewelry on this website! I ended up buying a necklace and earrings that are just so beautiful. But let me tell you, the customer service totally blew me away. Lucy was super friendly and helpful, I might just have to go back to talk to her again just for fun. Shopping on this site was seriously amazing!
Review with most votes
Broken strap bag
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